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3 Posts

01-24-2018

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X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2018-01-24, 15:43 PM

Anyone have a fix for the x1 carbon laptop going to sleep mode very quickly (1-2 minutes) while using a lenovo docking station?  It doesnt happen when i use the laptop without dock.  Ive tried all the normal setting in windows.  they are set to 15-20 minutes.  It still happens.  Ive updated the drivers for the docking station.  It still happens.  This is also an issue with an employee's 4th generation X1 and a USB-C dock.  After waiting for 25 minutes on lenovo chat and no one responding, i called in.  They spent 30 minutes playing with the same settings then said it was a software issue and transfered me to another department.  They tried to charge me $200 to fix the problem.  My laptop and dock are less than 6 months old.  I'm extremly upset with lenovo!  

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3 Posts

01-24-2018

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Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2018-01-24, 16:11 PM
Gets even better. I called back into the original number and they said "what i do with my computer is not their problem. Since it works (even though briefly) then its fine"
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2 Posts

02-02-2018

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Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2018-02-02, 13:23 PM

Yes!! It's been driving me crazy. What's more is that half the time it doesn't wake up from sleep after. I have to undock it and wake it up and redock it.

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1 Posts

05-03-2018

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Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2018-05-03, 7:14 AM
Also have the same problem that you have. I'm really mad for you that they didn't seem to care about the problem when you ask them
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2 Posts

11-12-2018

AU

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Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2018-12-20, 7:10 AM

Did you ever resolve this? I just got my X1 Carbon and TB3 dock a few months ago and it goes to sleep after a minute. If I don't have the dock plugged in then it abides by the power options that I've set.

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29 Posts

06-10-2019

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Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2019-09-04, 0:34 AM

I recently got a X1 Carbon 7th generation and expereiced the same problem when using the Thunderbolt 3 dock.  I was even on the phone with a Lenovo tech for two hours, but the solution still remained elusive.  On a lark, I switched from using an HDMI cable from the dock to the monitor to using a Display Port cable.  This appears to have resolved the problem.

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29 Posts

06-10-2019

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Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2019-09-04, 21:18 PM

This did not resolve the issue.  I called Premier Support.  The tech immediately identified the problem. The Lenovo Vantage program  "Glance" needed to be uninstalled.  I am happy to report that this resolved the issue.

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2 Posts

11-12-2018

AU

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Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2019-09-09, 1:21 AM

I have 6th Gen X1 and don't have glance installed on my laptop sadly. 

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1 Posts

04-11-2020

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  • Message 9 of 9

Re:X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

2020-04-11, 19:41 PM

I had the exact same problem which was driving me crazy and did what you said, removed "Glance". Now everything is good. Thank you, I was seriously frustrating.

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