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mattag02
What's DOS?
Posts: 2
Registered: ‎01-24-2018
Location: US
Views: 1,774
Message 1 of 8

X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

Anyone have a fix for the x1 carbon laptop going to sleep mode very quickly (1-2 minutes) while using a lenovo docking station?  It doesnt happen when i use the laptop without dock.  Ive tried all the normal setting in windows.  they are set to 15-20 minutes.  It still happens.  Ive updated the drivers for the docking station.  It still happens.  This is also an issue with an employee's 4th generation X1 and a USB-C dock.  After waiting for 25 minutes on lenovo chat and no one responding, i called in.  They spent 30 minutes playing with the same settings then said it was a software issue and transfered me to another department.  They tried to charge me $200 to fix the problem.  My laptop and dock are less than 6 months old.  I'm extremly upset with lenovo!  

mattag02
What's DOS?
Posts: 2
Registered: ‎01-24-2018
Location: US
Views: 1,753
Message 2 of 8

Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

Gets even better. I called back into the original number and they said "what i do with my computer is not their problem. Since it works (even though briefly) then its fine"
newbed
What's DOS?
Posts: 2
Registered: ‎02-02-2018
Location: US
Views: 1,700
Message 3 of 8

Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

Yes!! It's been driving me crazy. What's more is that half the time it doesn't wake up from sleep after. I have to undock it and wake it up and redock it.

achanont
Paper Tape
Posts: 1
Registered: ‎05-03-2018
Location: US
Views: 1,395
Message 4 of 8

Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

Also have the same problem that you have. I'm really mad for you that they didn't seem to care about the problem when you ask them
wingzero8556
What's DOS?
Posts: 2
Registered: ‎11-12-2018
Location: AU
Views: 790
Message 5 of 8

Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

Did you ever resolve this? I just got my X1 Carbon and TB3 dock a few months ago and it goes to sleep after a minute. If I don't have the dock plugged in then it abides by the power options that I've set.

DrTed1
Punch Card
Posts: 27
Registered: ‎06-10-2019
Location: US
Views: 247
Message 6 of 8

Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

I recently got a X1 Carbon 7th generation and expereiced the same problem when using the Thunderbolt 3 dock.  I was even on the phone with a Lenovo tech for two hours, but the solution still remained elusive.  On a lark, I switched from using an HDMI cable from the dock to the monitor to using a Display Port cable.  This appears to have resolved the problem.

DrTed1
Punch Card
Posts: 27
Registered: ‎06-10-2019
Location: US
Views: 211
Message 7 of 8

Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

This did not resolve the issue.  I called Premier Support.  The tech immediately identified the problem. The Lenovo Vantage program  "Glance" needed to be uninstalled.  I am happy to report that this resolved the issue.

wingzero8556
What's DOS?
Posts: 2
Registered: ‎11-12-2018
Location: AU
Views: 169
Message 8 of 8

Re: X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

I have 6th Gen X1 and don't have glance installed on my laptop sadly. 

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