06-25-2019 05:34 AM
This is a couple of pages back so I'll copy it here. Message 77
Just to ensure that people know who to contact where:
Outside of China:
Please select your product & country on the Support Phone List
- Alternative methods of contact, depending on country, may also be available via the Contact Us site
Phone support can be reached by calling 400-100-6000
- Alternatively via wechat
I'm also going to mark this post as the solution to make it more visible to others who might happen along.
English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos
Please don't ask me questions by Personal Message; questions belong in the forums.
06-25-2019 05:34 AM
You should use this link to report the issue: https://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html
They are aware of the root cause of the problem and they replaced my motherboard on-site.
07-28-2019 05:38 AM
My X1 yoga 1st gen is still not fixed. When I call lenovo they transfer to endless calls. I'm so dissappointed and I regret updating the bios while my pc was working proparly. Worse part is my laptop is still under thinkplus warranty.
07-29-2019 03:31 PM
I just updated my Thinkpad P1 to 1.23, but I still cannot enter the BIOS.
I get prompter for my fingerprint, which takes me to the password screen, and then that doesn't work.
Did they set a default password or something? Any clues? Are all the machines that ever updated to 1.22 just paperweights now?
07-29-2019 03:37 PM
I think that BIOS v.1.23 just fixed the bug but did not resolve the issue for users that had a BIOS Admin password and already updated to v.1.22 (that's what happened to me).
In my case, Lenovo replaced the motherbard on my P1. Fortunately I have on-site support and the technician came to my office.
They are fully aware of the problem.
My suggestion would be to open a ticket, describe the problem (include a link to this thread) and ask them to replace your motherboard if everything else has failed.
08-20-2019 02:06 PM
My saga which started on 5/21 ended on Friday 8/16 when I finally received my replacement system.
Lenovo replaced it with an equivalent Gen 2, unfortunately I lost the touchscreen as the 4k touchscreen Gen 2 is not out yet. but did gain a faster processor and GPU.
I will be careful about updating my BIOS in the future, lesson learned - I will wait at least 3 days next time a new BIOS is released.