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BrokenThinkpad
Punch Card
Posts: 41
Registered: ‎01-06-2019
Location: CN
Views: 820
Message 11 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN


@Andy_Lenovo wrote:

As I stated previously Engineers are looking into possible recovery options but, at this time, it would be pure speculation on my part if I were to set an expectation for a resolution time line. If someone has experienced this issue and feels they require immediate assistance they should please contact support through the Contact Us site, (contact options may vary from country to country).


No one asked for a resolution time line. I asked:

CAN YOU PLEASE TELL ME WHICH LENOVO SUPPORT AND ENGINEERING TEAMS ARE AWARE OF THIS ISSUE ? FURTHERMORE I WOULD LIKE TO KNOW IF LENOVO IS AWARE OF THIS ISSUE ON A GLOBAL SCALE ?

Alazef
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Posts: 19
Registered: ‎05-22-2019
Location: SA
Views: 772
Message 12 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

I am having the same problem please help!

Alazef
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Posts: 19
Registered: ‎05-22-2019
Location: SA
Views: 768
Message 13 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

Unlickly I am the last one who downloaded this corrupoting BIOS update! I just checked again the files related to this version have been reomved. 

 

Please let's know what's the fix as I use this laptop for critical work!!!

surahman
SCSI Port
Posts: 113
Registered: ‎05-24-2017
Location: CA
Views: 749
Message 14 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

All I have to say to the BIOS/embedded engineering team is: 🤦‍♂️
Alazef
Punch Card
Posts: 19
Registered: ‎05-22-2019
Location: SA
Views: 743
Message 15 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

Support Refused to comment!!! See the screenshot: 

Alazef
Punch Card
Posts: 19
Registered: ‎05-22-2019
Location: SA
Views: 724
Message 16 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

Chat Support says: "I am afraid we cannot help you" LOL

Now I know why people refrain from buying from Lenovo!
Alazef
Punch Card
Posts: 19
Registered: ‎05-22-2019
Location: SA
Views: 711
Message 17 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

I am really disappointed by Lenovo's bad service and call center: 

 

Lenovo Support refused to create a technical ticket for the laptop !

Lenovo Call Center in my country *refused* to fix it!

Lenovo Dealer refused to replace it, fix it or refund it ! 

Lenovo Forums (Engineers) still have  not provided a fix !

 

Tomorrow is last weekday in my country and I cannot perform my critical work for the entire weekend!

 

What a nice experience :\

 

Alazef
Punch Card
Posts: 19
Registered: ‎05-22-2019
Location: SA
Views: 681
Message 18 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

The password that is broken is a power-on not a supervisor. Maybe you should update the title.

Please let me know if you found a fix.
Alazef
Punch Card
Posts: 19
Registered: ‎05-22-2019
Location: SA
Views: 680
Message 19 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

can clearing the CMOS help? 

markgoo
Fanfold Paper
Posts: 5
Registered: ‎05-22-2019
Location: CN
Views: 644
Message 20 of 103

Re: X1 EXTREME G1 - BIOS UPDATE 1.22 - SUPERVISOR PASSWORD BROKEN

Same problem here,

 

Waiting for the official solution.

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