11-17-2018 07:24 PM
Sigh, there goes the theory. I'm honestly dumbfounded that something like this could happen on such a high-profile laptop. I might have to return it, since I was planning on using it for music making, and this makes the option of potentially using the built-in audio a complete non-starter.
11-18-2018 02:16 AM
11-18-2018 06:34 AM
11-20-2018 04:33 PM
To complete the story, I talked to tech support and they agreed that it's a hardware issue.
They initiated the process for an on-site repair, but it looks like the motherboard is on backorder until December 24th, which is pretty ridiculous, so tomorrow I'm going to start the return process. Hopefully they'll figure their stuff out in time for the second generation, and maybe I'll try again next year.
12-19-2018 11:52 AM - edited 12-19-2018 11:58 AM
I have the popping issue on my X1 Extreme whenever I play audio whose levels drop below a certain level. It's guaranteed to happen with podcasts, for example, whenever a person pauses during speech.
It happens on Windows 10 with the Realtek driver (version 220.127.116.1131) as well as with the built-in Windows HD Audio driver.
On Linux, this also happens on 4.18, but noticed that it does not on 4.19.8 nor on 4.19.10. I've looked at the Linux driver source and found that the problem was likely fixed by this commit.
12-20-2018 01:32 PM
That's really interesting, and seems to point to an actual hardware issue with one of the DACs then. I wonder if there are any adverse effects with using the speaker DAC for the headphones.
01-10-2019 08:15 PM
01-11-2019 06:42 AM
R2.82 (on my example at least) does not resolve the popping sounds (can hear them from the right speaker,) and as a side-effect it no longer recognizes when headphones are plugged into the 3.5mm jack. Unless there's a different version packaged elsewhere, the Realtek-supplied versions will not help.
01-11-2019 07:03 AM
I may have encountered some luck using the audio driver from the X1 Carbon 6th Gen released in November.
You cannot directly run the setup for the audio driver as it will fail, but if you manually update the driver after extracting the files from the download, I'm not able to hear the right-channel popping sound when using headphones.
I'll need to try this with more applications (Divinity Original Sin 2, for instance, had rampant popping in the right channel whenever dialog was spoken, when pauses occur at the end of sentences, etc--similarly gaps in speech in podcasts, for example.)
Your audio device should look like this when you're all said and done. Also I turned its new 'Dolby Atmos' feature off.