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05-07-2021

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X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-07, 16:52 PM

My thinkpad x1 extreme has been recently opening up to a black screen when I open the lid. It's on (the power button is glowing) but there's nothing I can do, closing and reopening the lid, pressing the power button once, moving the mouse or typing any keys... I have to force shutdown every single time. Can anyone help me with this extremely frustrating situation?

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3 Posts

05-07-2021

Canada

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Re:X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-12, 20:36 PM

The BIOS updates seemed to have done the trick. Thanks for your help!

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5645 Posts

08-02-2018

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Re:X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-07, 21:02 PM

Hello rbedz!


Welcome to community forums

 

 

When did this start? Any changes or any updates/programs installed before the issue came up?

 

And also, could you provide the Windows 10 version you are currently running and the MTM of your machine so we could check some details?

 

Just to make sure everything is up to date, run the update through the Lenovo Vantage app and install all pending updates especially the BIOS and the GPU driver.


Let us know how it goes.

 

 


Jwes_Lenovo



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91 Posts

07-15-2018

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Re:X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-08, 19:33 PM

This happens on and off for both my X1Y4, X1Y5. It depends on the update of Bios AND Intel Video driver, sometimes after update it will be fine, but after another update it will come back.

 

 

The black screen will happen when I close the lid and reopen the lid, or after it wakes up from sleep, or after I unplug the HDMI cable to the projector. This is random, but I am 100% sure this is due to Intel video driver or Intel UHD video hardware design.

 

 

The Intel video driver for x1y3 is the worst, so many bugs, the driver for x1y4 is much better, but occasionally you will see these problems.

 

 

I believe nothing we can do, except get rid of any laptop runs on intel UHD graphics.  These bugs probably due to a bad hardware design, rather than software.  After so many updates I still see this problem. I don't know if we still have the problem for Intel new generation CPUs. I am buying a new X1Y6 and selling my X1Y5.

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3 Posts

05-07-2021

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Re:X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-09, 4:33 AM

Hi Jwes, 

 

I am using Windows 10 home. I do not remember if there were any updates or new programs when this started. Also, what is the MTM number and how do I check it?

 

I will run the Vantage updates and let you know if those work.

 

Thanks,

 

Ryan

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5645 Posts

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Re:X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-10, 13:05 PM

You can pull up the Windows 10 version by typing the winver on the search box, right next to the Windows icon. You can find the MTM right next to the serial number and here is a sample MTM: 20TK0000AD

 

Kindly include a screenshot of the display driver version under the Device Manager.

 

Update us also on how the tests go.

 

 

 

Jwes_Lenovo



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3 Posts

05-07-2021

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Re:X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-12, 20:36 PM

The BIOS updates seemed to have done the trick. Thanks for your help!

0 person found this solution to be helpful.

This helped me too

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5645 Posts

08-02-2018

Philippines

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Re:X1 Extreme BLACK SCREEN upon opening my laptop

2021-05-12, 21:10 PM

Great! You're very much welcome.

 

You can also mark this as resolved so it can help others who might experience the same thing.

 

Cheers!

 

 


Jwes_Lenovo



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