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2 Posts

03-23-2020

United States of America

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  • Message 11 of 44

Re: X1 Extreme Gen 2 cover has a screw which had ripped the threads

2020-03-23, 22:22 PM
Did you ever get anywhere with this? I have the exact issue (noticed after adding a second SSD), and still noticed it after adding RAM later. I wasn't that worried about it, but I notice it every time I pick up the laptop by the front edge - you can feel the bottom cover isn't tight.
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232 Posts

12-01-2019

Chile

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  • Message 12 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2020-05-12, 18:08 PM

Happened to me the same yesterday while I was cleaning the fans. Not cool.

 

Now I am scared to open the notebook again.

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8 Posts

06-07-2020

United States of America

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  • Message 13 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2020-06-07, 21:08 PM

I have about 3 screws that i cannot tighten, it's terrible because the laptop creeks every time that i pick it up. Any workarounds to tighten the screws?

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232 Posts

12-01-2019

Chile

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  • Message 14 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2020-06-08, 14:23 PM

Happened to me yesterday while I was cleaning dust with the 2 screws on the left and right.

 

Horrible Hardware quality.

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14 Posts

10-29-2018

United States of America

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  • Message 15 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2020-06-09, 1:01 AM

I had the same issue with, I believe, the same screw. It was not an easy fix because it was the hole that was stripped, and not the screw. Initially they thought changing out the screw would fix it, but since the screws are attached to the bottom cover and not removable from the cover, they had to replace the whole bottom cover. This did not fix the problem because like I mentioned, the hole was the problem. A side effect of this "fix" was that the new bottom cover didn't have the serial number sticker on it, so the tech had to remove the sticker from the old cover and put it on the new one, but it looks partially peeled off now.

 

Since the hole is attached to the frame of the laptop, they had to remove and put back a whole crap-ton of things to access it, and replace a large portion of the frame just to replace the hole. I have the premiere warranty so they sent out a tech twice to fix this issue (the first time was when they realized replacing the bottom cover didn't fix it).

 

tl, dr: the hole was the problem, and replacing it was a convoluted process that involved almost completely taking apart the laptop and putting it back together.

 

Funny thing was my cover wasn't even creaking or anything despite the loose screw. In hindsight, the fix wasn't worth it.

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8 Posts

06-07-2020

United States of America

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  • Message 16 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2020-06-18, 23:07 PM

My laptop had 3 such screws that we be longer working even if they looked fine.

 

 

I was asked by Lenovo to send the laptop in and I just received it today.

 

2/3 screws are now tightened but the third one will still not tightening up. 

 

Did they miss the third one or did they replace all 3 but one broke as they were putting the laptop back together? 

 

Anyway, I'm really feeling the premium flagship experience with this product. Great job everybody!

 

I'm now wondering if I should spend extend the warranty by paying about $80/year for the premium experience of not fixing a $0.05 screw should I need it in the future.

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48 Posts

01-07-2019

China

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  • Message 17 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2020-07-30, 23:17 PM

@ patg84 wrote:
 

 

Thinkpads are not what they used to be when IBM owned the brand. I'll keep you posted as I'm working on a fix. I'll shoot you a msg and post it on my blog when I'm finished.

 

 

hello,

 

do you have a fix already ?

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34 Posts

09-08-2020

United States of America

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  • Message 18 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2021-02-04, 14:45 PM

I know this is an old thread, but I submitted a warranty claim for multiple issues (battery issues, thermal issues, and this stripped screw).

 

I was told that the screw being stripped is a cosmetic issue and they wouldn't cover it because the mainboard would need replacement.  I don't think this is correct, as the mainboard has nothing to do with that front screw location.  Also I didn't buy the "battery warranty" when i ordered, so the battery isn't covered either.

 

Not happy about this situation right now.  I am wishing I had filed this claim 9 months ago when I was still in the first year of ownership (I assumed that having 3 years of premier support would cover anything) - but even that probably wouldn't have helped with the battery situation.  This machine has been a dud from the time I bought it and I regret it every day.

 

He did say that they could replace the thermal assembly and repaste it for the thermals/overheating/throttling - so I guess there's that...

 

 

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6 Posts

08-29-2020

United States of America

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  • Message 19 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2021-02-04, 21:39 PM

I know this is an old thread ... this stripped screw

 

There's your problem right there...

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39 Posts

10-26-2019

United States of America

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  • Message 20 of 44

Re:X1 Extreme Gen 2 cover has a screw which had ripped the threads

2021-02-04, 21:48 PM

The thermal issues have sort of resolved with the latest firmware update. The fans would spin up and down and up and down like Mr. Roboto. Quite **bleep**ing annoying.

 

Also I have the fix for the bottom. I'm sorry it took forever, life happened. I will detail it over the weekend as it requires one of two paths to fix this.

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