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25 Posts

11-20-2019

US

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 16:52 PM

Ok, great. This is awesome. After trying the hard reset by pressing power button my device now is in a brick loop, critical process died BSD boot loop. Cannot do anything, not restore, not safe mode, no diagnosis,sfc,tried all options and neither works or gives error. I cannot even reset or do any of the options from the troubleshooter... 

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92 Posts

07-28-2017

DE

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 17:14 PM

@okko

Here new fw improves missing keystrokes a lot! Trackpoint is working too.

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0 Posts

01-26-2020

US

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 17:50 PM

I spoke with Lenovo and received the following offer that other impacted users can ask for as well:

 

1) Lenovo Professional Wireless Keyboard and Mouse Combo OR

2) ThinkPad Wired USB Keyboard with TrackPoint OR

3) $75 USD credit to use at the Lenovo store

 

The intent here is to be able to productive while typing while waiting for a permanent fix. This offer is acceptable to me as long as the system is fixed in future.

 

Be cautious of users stating the issue is resolved with a firmware update as this is also a physical keyboard problem/defect.

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42 Posts

01-18-2019

US

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 18:37 PM

 wrote:

Its not marked as recommended.... correct, its marked as critical on the website! ;)


I get that you're just joking but - summarily there are a lot of critical updates on the Support page. The issue is, they are not for X1E2 laptops. From what I'm seeing neither is this one.

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 19:10 PM

 wrote:

I spoke with Lenovo and received the following offer that other impacted users can ask for as well:

 

1) Lenovo Professional Wireless Keyboard and Mouse Combo OR

2) ThinkPad Wired USB Keyboard with TrackPoint OR

3) $75 USD credit to use at the Lenovo store

 

The intent here is to be able to productive while typing while waiting for a permanent fix. This offer is acceptable to me as long as the system is fixed in future.

 

Be cautious of users stating the issue is resolved with a firmware update as this is also a physical keyboard problem/defect.


Did they tell that the issue will be fixed or not? Because I could accept this offer but only if they fix it before one year. (And I'm not sure that the same offer about external keyboard will be possible in Switzerland/EU)

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0 Posts

01-26-2020

US

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 19:45 PM

They promised the replay system will go through QA. I will trust them and hold Lenovo accountable to providing me with what I purchased - a premium flagship business class laptop.

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0 Posts

02-01-2020

US

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 20:25 PM

For me, the new firmware fixed the majority of the missing keystrokes but....

 

Now that I've been using it all day, I am still seeing occasional keystroke misses due to corner presses. I'm guessing that this part of the issue is going to take a keyboard replacement to solve.

 

On the whole, the keyboard is MUCH more usable now than before the firmware update.

 

Machine Type Model: 20QVS0FP00

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135 Posts

12-01-2019

CL

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Re: X1 Extreme Gen 2 missing keystrokes

2020-02-20, 22:38 PM

The 3-month period for a refund expired in my case. So, I am stuck with this Notebook for the time being.

 

I decided not to ask for a refund because they needed to "check" the problem, and of course in the service center I doubt they would "find or recognize anything". They will deny the problem, so it is better in my hands without scratches or bad usage.

 

I hope Lenovo fixes this with a physical keyboard recall in the coming weeks or months. If it's not, I will sell it and I swear I will never buy a Windows PC anymore. I will switch to Mac.

 

At least this Lenovo costs me only USD 2,000 maxed out with 3-year warranty with accidental damage protection, so in the worst case I will use at a desk computer until 2022.

 

It was inevitable to jump into this "cacho" (the chileans calls 'cacho' a problem when there is a hard solution, or not solution at all). All the reviews praised this Notebook. Maybe the YouTubers need to write their reviews in the model they are testing.

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64 Posts

11-01-2019

FI

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Re:X1 Extreme Gen 2 missing keystrokes

2020-02-21, 10:43 AM

So Lenovo what did you do? Removed most of the comments? Over 40 pages vanished?

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13 Posts

02-21-2020

CH

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  • Message 560 of 809

Re:X1 Extreme Gen 2 missing keystrokes

2020-02-21, 11:05 AM

...not only....

my account was closed at all, and all messages where i talked about the problem deleted

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