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25 Posts

02-26-2020

PL

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-01, 18:54 PM

Motherboard replaced.

 

Missing keystrokes persist, obviously.

 

A moth (MONTH) has passed for Lenovo pretending there is no problem and they know nothing about i (IT).

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2 Posts

01-16-2020

US

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-02, 2:08 AM

I wish it was only a month, it's been seen since October and still no fix, really ridiculous. Never buyig (BUYING) Lenovo again.

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163 Posts

12-01-2019

CL

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-02, 12:01 PM

For me, it is a fact that I will never buy another Lenovo again, for me and for all my clients and the business I provide support (arround 20 companies, 1000 computers app.).

 

Now I just need this to be fixed, beucase I can't work outside my house, I can't return the notebook for a refund, and I am still on the monthy payments. After the last one, I will sell it.

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4 Posts

12-21-2019

DE

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-02, 12:27 PM
We've had plans to buy a greater amount of these machines. I'm willing to give Lenovo some credit of trust, because of the excellent build quality of the older ThinkPad series. But, unfortunately, Lenovo has not been acting very convincing in this issue, so far. 😕
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25 Posts

02-26-2020

PL

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-02, 14:34 PM

Just got off the phone with Lenovo support contractor. They say that if the motherboard replacement didn't hel (HELP) they need to diagnose my machine at their premises. I asked what I am supposed to use for work while my computer is gone and they said it's my problem not theirs, I can either ship the computer in or they're closing the ticket.

 

WOW. Seriously, this is hell of a great customer service. Really.

 

He also said he checked Lenovo bulletins and there is nothing about this problem being reported to them already. And no, forum posts and other users are not source of reliable information abou any issues. That's what they said anyway.

 

So, my machine stays here. Atleast for now.

 

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13 Posts

02-21-2020

CH

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-03, 9:28 AM

I already asked, but the messages are gone with the forum "update".

 

To who has X1g2: which model do you have?

 

mine is 20QVCTO1WW

 

 

I don't know how to translate the model code but I noticed in the past months that only 20QVCTO1WW laptops were in offer on lenovo site.  

 

NB: without having a good help from lenovo service, I'm reasoning on everything

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25 Posts

02-26-2020

PL

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-03, 10:55 AM

20QV001CPB here.

 

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163 Posts

12-01-2019

CL

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-03, 12:19 PM

BIOS 1.29 available.

 

In the changelog, it claims to resolve this issue.


Installed. Let's see how it goes.

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163 Posts

12-01-2019

CL

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-03, 12:34 PM

Update: Problem remains with BIOS 1.29.

 

Pressing edges of the keys still doesn't respond. Hardware defect.

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65 Posts

11-01-2019

FI

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Re:X1 Extreme Gen 2 missing keystrokes

2020-03-03, 14:54 PM

BIOS 1.29 readme:

 

- Improved processor performance on Windows environment.

 

Well let's see if that improves things even the slightest. Constant lagging and stuttering whatever I do. I'm quite sure the 4K screen is the problem but hard to believe that 9750H couldn't handle a 4K resolution on 60HZ... Lately I've been using Firefox with dedicated video card and it helped a bit. Now my CPU's GPU is at >90% and Nvidia card is around 30% when using the browser. Nice PC Lenovo.

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