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3 Posts

03-15-2013

UK

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-28, 17:30 PM

Agreed here too, I'm a lifelong ThinkPad fan (ever since my 600E many years ago!) and was about to pull the trigger on an X1EG2 with i9 and OLED until I saw a link to this thread on Reddit.  Up until this point, I've never had an issue with any of my machines (600E, T20, T21,T40,T41,T60,W510,W520,Helix and currently a P50 and a T470s for travel!)

 

I'm now holding fire on my next purchase until I see what Lenovo have to say about this and whether they are going to fix it.. I love the look and size of this laptop, but I might be forced to look at the Dell XPS 15 if they don't do anything here.. and I really don't want to do that!

 

 

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6 Posts

11-26-2019

PL

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-28, 18:02 PM

I am exactly in the same situation as you... almost ordered new X1EG2... but I found that topic and it stopped me from ordering.

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5 Posts

11-24-2019

US

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-28, 20:20 PM

I wonder how much of a loss I'd have to take selling my X1E2 off so I can go buy a XPS15 this weekend. Replacement parts from Lenovo are not forthcoming and I would be surprised if this issue is fixed within a month. 

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409 Posts

03-03-2017

JP

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-29, 0:49 AM

Dear customers,

I reported this keystroke missing issue to X1 Extreme Gen2 development & quality team and they started to investigate the issue since yesterday.    I hope  they will find out the root cause and prepare the solution soon.

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29 Posts

10-11-2017

SG

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-29, 0:58 AM
Thanks for the information that Lenovo is looking into it. Frankly the keystroke miss didn't bother me because I don't really do a lot of typing work anyway. X1E is still a good laptop to me but I do hope Lenovo fix this asap.
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5 Posts

11-24-2019

US

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-29, 8:54 AM

Rydeen,

 

thank you for confirming the issue is being looked into. Do you have a local repro of this issue, and/or are there any more diagnostics or information that we can provide to help expedite a fix? Are we able to help test any fixes?

It would be amazing if you/Lenovo could commit to keeping us up to date, please?

 

Thank you again. 

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6 Posts

11-29-2019

RS

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-29, 18:49 PM

I confirm this is happening on my X1EG2 machine too. C, R and I seem to be most affected.

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9462 Posts

09-04-2014

SK

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-29, 9:23 AM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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14 Posts

11-21-2019

US

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-30, 0:43 AM

Interesting, C R and I never have issues for me. That sounds like manufacturing defect more of its different keys for all of us?

 

enter, t, c and a maybe a few more and problematic for me. 

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29 Posts

10-11-2017

SG

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Re: X1 Extreme Gen 2 missing keystrokes

2019-11-30, 6:13 AM

Someone on Reddit says that he has keyboard replaced twice and the last replacement keyboard works without any type-missing defects.

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