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RampantAndroid
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Posts: 15
Registered: ‎11-20-2019
Location: US
Views: 899
Message 31 of 492

Re: X1 Extreme Gen 2 missing keystrokes

"Note, this is not happening all the time, sometimes minutes of typing go by and every single character is registered. Then, all of a sudden a letter is missed and I am certain I pressed it all the way down."

 

Absolutely my problem. Everything will seem fine and then suddenly....missed letter. Another missed letter. Then fine again.

yaokong
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Posts: 21
Registered: ‎11-24-2019
Location: CN
Views: 872
Message 32 of 492

Re: X1 Extreme Gen 2 missing keystrokes

I just played around in BIOS and I think it is very unreliable to test if keystrokes are missed simply relying on the feedback beeps, as it is perfectly normal for the BIOS only to beep twice even if you pressed three keys in quick succession as it cannot keep up and can only beep at a certain speed. And as there is no text box in the BIOS apart from the admin password field (which I would STRONGLY advise against using as a sandbox for testing random typing) there is no reliable way in the BIOS to test if this issue occurs or not.

 

In my experience the characters that are missed most often are "e" and "h", though this is really just a feeling.

RampantAndroid
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Posts: 15
Registered: ‎11-20-2019
Location: US
Views: 842
Message 33 of 492

Re: X1 Extreme Gen 2 missing keystrokes

I'm trying flashing old firmware...let's see how it goes.

okko
SCSI Port
Posts: 81
Registered: ‎11-01-2019
Location: FI
Views: 813
Message 34 of 492

Re: X1 Extreme Gen 2 missing keystrokes

I did a clean windows 10 pro installation from another media (not lenovo oem) but it did not help. Sometimes it might miss 2 or even 3 first letters from the first word I start typing after a break.

heartsg
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Posts: 41
Registered: ‎10-10-2017
Location: SG
Views: 811
Message 35 of 492

Re: X1 Extreme Gen 2 missing keystrokes

I wonder whether this is a general problem for all x1e gen 2 or only a small batch got this problem, and we are not sure how lenovo gonna respond to this problem.

nicholasq
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Posts: 23
Registered: ‎06-11-2018
Location: US
Views: 787
Message 36 of 492

Re: X1 Extreme Gen 2 missing keystrokes

Can we get confirmation that lenovo is looking into this?

Lenovo Employee Rydeen
Lenovo Employee
Posts: 390
Registered: ‎03-03-2017
Location: JP
Views: 760
Message 37 of 492

Re: X1 Extreme Gen 2 missing keystrokes

Dear customers,

we are sorry about bad keyboard responsiveness on your X1 Extreme Gen2 systems.

In order to confirm BIOS level keystrokes work properly or not, you can use the UEFI diagnostic program by pressing F10 key at POST.

When start UEFI dignostic program, select 3 for keybord test, then select "Key Test" to validate your typing.

yaokong
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Posts: 21
Registered: ‎11-24-2019
Location: CN
Views: 736
Message 38 of 492

Re: X1 Extreme Gen 2 missing keystrokes

Not sure if it is good news or bad news, but after playing around for 30 minutes in the UEFI diagnostic program this issue did not happen even just nce. Each and every keystroke was registered and appeared in the text field. Howver, now that I am back in Windows, I already had several misses, even in this short paragraph that I am typing now. I am purposefully not correcting them. I will highlight all misses with red when I am done typing this post.

 

1. Press F10 at POST to load UEFI Diagnostics. You migt need to press Fn+F10 or Ctrl+F10, depending on how you have your Fn key setup. I am actually very surprised by that, I did not expect this setting to carry over to UEFI/POST, I thought it is just a setting in Windows (in the Lenovo Vantage settings). So in my case it was Ctrl+F10, though I am not 100%, I was pretty much pressing key combos frantically after having booted into Windows 3 times in a row and then restarting again.

 

2. Unselect USB Kyboard and only have PS/2 Keyboard selected at the Device Selection screen. Press C to confirm. I missed this the first time and was not able to exit the test even after connecting a USB keyboard and pressing ESC 3 times.

3. Deselect PS/2 Test and only have Key Test selected at the Algorithm Selection screen. C to confirm.

4. Type away and don't worry about some keys never getting highlighted, they do not exist on the built-in keyboard (e.g. Menu).

5. Exit the ky test by pressing ESC or F3 three times if you want to run other tests or just power off the computer when you are done.

 

E missed three times, O missed once, H missed once. I mentioned earlier that it was mostly Es and Hs that are being missed, this short post confirmed that, along with the additional O. I am typing on an external keyboard 90% of the time and no keystroke is being missed, so the issue is not with my typing.

RampantAndroid
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Posts: 15
Registered: ‎11-20-2019
Location: US
Views: 710
Message 39 of 492

Re: X1 Extreme Gen 2 missing keystrokes

The keyboard is missing key presses in the test mode.

K4T
Fanfold Paper
Posts: 8
Registered: ‎11-26-2019
Location: PL
Views: 686
Message 40 of 492

Re: X1 Extreme Gen 2 missing keystrokes

I was about to order that laptop and I just found that thread which stopped me from ordering Smiley Sad. I hope Lenovo will give us soon some official response about current situation and reason behind that problem. It does not sound good if people can reproduce it even in the BIOS. 

 

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