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3 Posts

09-18-2020

US

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X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-18, 4:03 AM

Hello All - 

 

I just got the X1 Extreme Gen 3, downloaded all of the updates from Lenovo Vantage and from Windows Update. The screen blinks like a blink of a eye!

 

I called Lenovo support for this but they just walked me through a manual install of the drivers on the Lenovo Support site...and after all that the blinking still persists. They ran all sorts of diagnostics tests on it and they all passed, but the screen continues to blink! Even as I type this!

 

I looked on the Reddit forums and they say it may be a glitch with Intel's Graphics Command Center's "Panel Refresh". The folks on Reddit suggested turning off the Panel Self Refresh both "on battery" and "plugged in," modes  but I only see the "on battery" option. This is driving me crazy! Do I have the wrong version of Intel's Graphics Command Center?

I'm supposed to have the most up to date drivers installed on my laptop yet this thing keeps blinking even after Lenovo Support manually installed the latest drivers. What the heck!

 

This was a very expensive laptop and I expect my computer not to blink! Customer Service, engineers, ANYONE please help!

 

Thank you!

 

D

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16 Posts

09-19-2020

CA

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  • Message 2 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-19, 2:55 AM

Hi!

 

I just got my laptop (X1 Extreme Gen 3) today and I am seeing the same thing, at least on battery power.

 

I try turning off the setting recommended on reddit (panel refresh) without success.

 

That flashing on battery power is very annoying....

 

Have a nice day!

 

Nick

 

PS: I guess "what's DOS" indicates the user level... That sure would not be a question I would ask as the first DOS I ever used was Apple DOS 3.3 about 4 decades ago... ;-)

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216 Posts

12-01-2019

CL

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  • Message 3 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-19, 17:42 PM

Welcome to the world of Lenovo's QC.

 

The Extreme Gen2 was a disaster for many users here. Many problems, even today after a year of ownership, specially with graphics. Currently there is an unsolved problem with brightness with the 4K Extreme Gen2, first reported 6 months ago.

 

An advice from a Lenovo's victim: Return the Notebook ASAP, ask a refund and get another brand. Seriously.

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16 Posts

09-19-2020

CA

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  • Message 4 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-19, 22:47 PM

Hi joloriquelme!

 

I have checked the list of problem for the Extreme Gen 2 and except for the flashing issue I have not seen the other problems yet...

 

I got the HD Extreme Gen 3 not the 4k one as the 4k one is apparently quite power hungry and HD was enought for my needs....

 

It might just be luck but after turning off both "Panel Self Refresh" and "Extend Battery Life for Gaming" I have not seen the screen flash for the few hours I could work on my laptop today, only time will tell if I was just lucky or if this fixed it.

 

As I only noticed the flashing problem when on battery I figured that maybe turning off that "Extend Battery Life" setting might work even though I was not gaming when the screen flashed...

 

Thank you and have a nice day!

 

Nick

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67 Posts

03-29-2017

NO

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  • Message 5 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-21, 7:36 AM

Since I am also a new owner of X1E Gen 3 and I may (not sure) have seen a blink, could we please be a bit more descriptive about it, to make sure we are all talking about the same thing:

 

  • Whath kind of "blink"? E.g. brightness going shortly up or down, screen going black, colors changing for a sec, ..... ?
  • How often doas it occur? 
  • What is your config? Which screen, what GPU? 

 

Let's start with those and please, anyone reporting a similiar issue - answer the above questions to start with!

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3 Posts

09-22-2020

DE

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  • Message 6 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-22, 13:08 PM

Hi,

 

 

my ThinkPad X1 Extreme Gen 3 is blinking as F**k. 

 

Specs: i7 without vPro, 1080p screen, 1TB SSD, 32gb RAM

 

also did a BIOS Update and all Lenovo Bridge Inspections. 

 

I will return it and give it one more chance with a new one. If the same Problem occurrs again, i have to go with Dell XPS...

 

 

Thanks Lenovo..

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67 Posts

03-29-2017

NO

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  • Message 7 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-22, 13:15 PM

Could you please describe "blinking"!?

  • How often?
  • Going black / brightness jumping / colors changing / ... ?
  • Any dependencies or ways to reproduce it?
  • Configuration (integrated GPU or NVIDIA; screen type, etc.)?

 

I am not from Lenovo and will not be able to help you, but in order for others to understand the issue and ensure everyone is talking about the same anomaly, you guys need to be more specific! "My car makes noise" never helped anyone ... 

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3 Posts

09-22-2020

DE

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  • Message 8 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-22, 13:22 PM
Blinking: its like a blink with the eye. Everything goes black for some milliseconds. how often: to this day i could not figure out a pattern. Sometimes 5 times in 2 Minutes, sometimes 1 blink in 2 Hours. Also no idea yet how i could reproduce it. Configuration: NVIDIA GPU, 1080p 500nits screen, i7 10th gen without vPro, 32GB Ram, Win 10 Home, newest Updates and Drivers (Lenovo Bridge and Win Update), also newest BIOS Update from Lenovo
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67 Posts

03-29-2017

NO

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  • Message 9 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-22, 13:50 PM

Was it like that "out of the box"? Did it start "blinking" straight away or did that come later? 

(P.s. I assume you mean the i7-10750H CPU as that one does not feature vPro)

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3 Posts

09-22-2020

DE

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  • Message 10 of 19

Re:X1 Extreme Gen 3 Blinking Screen Issue!!!!

2020-09-23, 8:03 AM

it started directly with first use...

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