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14 Posts

11-30-2020

United States of America

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  • Location: United States of America
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  • Message 1 of 3

X1 Extreme Gen3 fingerprint reader accuracy

2021-04-06, 17:50 PM

I'm experiencing accuracy issues with the fingerprint reader (latest drivers/firmware applied), i register my fingerprints and they work fine for a couple of days, fingerprint authorization works like a charm wither at the windows logon screen or at the BIOS preboot authentication, then it stops recognizing my fingerprint altogether, i have to re-register my fingerprint to make it work again. I've used the fingerprint reader on HP and Dell laptops without none of these issues in the past. Any ideas ?

 

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1308 Posts

01-08-2021

Philippines

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  • Message 2 of 3

Re:X1 Extreme Gen3 fingerprint reader accuracy

2021-04-06, 18:31 PM

Hello GerardoA,

 


Greetings

 

 

I suggest that you update the drivers and BIOS thru the support site.
Also, under BIOS, load the default settings then save before exiting.
Update us how it goes

 


Regards, 
Lorenzo_Lenovo



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14 Posts

11-30-2020

United States of America

8 Signins

90 Page Views

  • Posts: 14
  • Registered: ‎11-30-2020
  • Location: United States of America
  • Views: 90
  • Message 3 of 3

Re:X1 Extreme Gen3 fingerprint reader accuracy

2021-04-06, 23:11 PM

Like i said BIOS and drivers are up to date.

 

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