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24 Posts

03-09-2010

GB

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X1 Extreme Thunderbolt stopped working

2020-03-29, 10:29 AM

Hi,

 

The Thunderbolt port on my X1 Extreme (Gen 1) has stopped working. I have the Lenovo Thunderbolt docking stats so it's something I use on a daily basis.

 

If I look at the Windows Services list, the Thunderbolt service cannot get started. It shows as "Running" for about 8 secs before going to "Stopped" again. It does this continually.

 

If I go to the Device Manager, it continually refreshes every second so I can't see  what's going on there.

 

I've tried running the most recent Thunderbolt Firmware Utility but it fails with an error - no message in the dialog other than an error symbol.

 

Any ideas on how to get to the bottom of this?

 

Thanks

Andy Wu

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12 Posts

03-21-2020

DE

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Re:X1 Extreme Thunderbolt stopped working

2020-03-29, 11:07 AM

I would seriously consider contacting service. The thunderbolt bug mentioned in the sticky post  can actually destroy the HW controller (from user reports in other forums). 

 

My feeling is that Lenovo forgot a few devices when updating . However, as always it might be totally unrelated in your case  and my worries unjustified...

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24 Posts

03-09-2010

GB

22 Signins

148 Page Views

  • Posts: 24
  • Registered: ‎03-09-2010
  • Location: GB
  • Views: 148
  • Message 3 of 3

Re:X1 Extreme Thunderbolt stopped working

2020-03-30, 8:49 AM

Thanks for the reply.

 

I've talked to Lenovo support this morning and they quickly determined a part replacement is required.

 

Thanks

Andy

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