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2 Posts

09-18-2019

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X1 Gen 6 problems with connecting HP Thunderbolt Dock G2

2019-09-18, 5:43 AM

Hi everyone,

 

I recently purchased the HP Thunderbolt 3 Dock G2 with an audio module.

I replaced the combo cable with a normal TB3 cable and connected the dock with my LG monitor.

 

My X1 detects the audio module and USB hub and is also charged well.

However it cannot connect with an external monitor.

 

My X1 seems not to detect any Thunderbolt 3 device.

 

 

 

 

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2 Posts

09-18-2019

US

6 Signins

55 Page Views

  • Posts: 2
  • Registered: ‎09-18-2019
  • Location: US
  • Views: 55
  • Message 2 of 3

Re: X1 Gen 6 problems with connecting HP Thunderbolt Dock G2

2019-09-18, 6:00 AM

I tried almost eveything in this forum.

I updated FW and driver through the post and also did factory reset.

 

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734 Posts

04-23-2019

US

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Re: X1 Gen 6 problems with connecting HP Thunderbolt Dock G2

2019-09-27, 13:10 PM

Hi toohunlee.

Thanks for reaching out. We have checked the HP Manual http://h10032.www1.hp.com/ctg/Manual/c06143904 and have found a few things we can possibly try to get things working.

Try to connect the X1 Carbon G6 through the display port of the HP Thunderbolt Dock and try to connect the LG monitor through the TB3 port.

Additional information on the X1C6 specs: https://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad%20X1%20Carbon%20(6th%20Gen)/ThinkPad_X1_Carbon_6th_Gen_Platform_Specifications.pdf
Let us know if this help out.

Regards.



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