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11 Posts

02-14-2013

Oregon

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  • Message 11 of 19

Re: X1 Screen Cracked! Anyone else?

2013-04-03, 18:27 PM
I should mention mine was the X1 carbon which seems more flimsy.
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33 Posts

11-27-2012

USA

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  • Message 12 of 19

Re: X1 Screen Cracked! Anyone else?

2013-04-04, 5:53 AM

Does accidental coverage cover this?

 

If so, I may add it.

 

I suspect you can find a local tech to replace it. Based on what I've read it's not that bad.

 

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14 Posts

09-17-2013

Vancouver Canada

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  • Message 13 of 19

Re: X1 Screen Cracked! Anyone else?

2014-02-26, 6:06 AM

My x230; the jewel I thought was invincible

 

Crascked completely and hugely, from a tumble off my bathub onto the scale. 1 foot high; no scratches or dents anywhere on the case, but the screen is completely dead. For the extra size they use in these laptops, you think they would add enough cushioning for this not to be an issue. I mean, I didnt buy my thinkpad for its thinness or sleak design. I bought it under the idea that a 1 foot tumble (like it wasnt a straight drop on its corner) would never be an issue.

 

I have heard the quality of Thinkpads have been going down steadily since lenovo took over, and I am doubtful I will buy them again.

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9 Posts

02-03-2014

US

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  • Message 14 of 19

Re: X1 Screen Cracked! Anyone else?

2014-02-27, 6:42 AM

I repaired my laptop screen from a local tech support store, though the process is time consuming but it was much less frustrating than buying a new computer.

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1 Posts

03-31-2014

New York

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  • Message 15 of 19

Re: X1 Screen Cracked! Anyone else?

2014-03-31, 15:17 PM

Replaced mine in New York with Bnytech.com, took 2 hours, they had part in stock. Very happy with service plus much cheaper then Lenovo wanted to charge me. :smileyvery-happy:

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7 Posts

09-15-2017

GB

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  • Message 16 of 19

Re: X1 Screen Cracked! Anyone else?

2017-09-15, 11:43 AM

 

My X1 Carbon is also developing similar hairline fissures. It has never been dropped and have always been careful. This points towards poor workmanship of the material not being durable enough to withstand day-to-day-use. Making us buy accidental damage for a supposedly durable laptop we paid a PREMIUM FOR or otherwise force us to live with the defective material, is too low of them really, and it probably wouldn't hold up in court. Lenovo has been less than helpful. If I had been not as careful, I wonder if the whole THINKPAD would have completely broken apart. 

 

Should I have known Lenovo's Thinkpad cracks so easily despite milspec advertising, and how difficult their CS is, I would have saved my trouble and bought something else.

I have fired another reply to them today BELOW:

 

1. At this point, we have already fulfilled beyond our responsibilities as a consumer to bring this warranty claim to your notice.
 
2. We take your failure to make good your manufacturing flaws to be a stubborn denial of your express and implied warranty obligations.

3. We also have taken your delays and pushing customers around your different internal operations just to avoid a rightful warranty repair, to be an actionable unfair practice. I refer to "2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working
area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the Service
Provider will send the product to the service center at its expense." You have unrightfully denied to provide on-site service promptly, and asked customers to make trips down at their time and expense. We suspect this to be a cost-saving tactic, if not disorganisation and poor customer service.
 
4. Both cracks have developed near the stress points where the laptop is closed and open. Your manufacturing defects and choice of material and its density has caused the chassis to be PRONE to expansion and cracking, despite the laptop not being misused nor dropped, and used in a careful and reasonable operating environment.  
 
5. In your reply by Li on 13th September 2017, you have claimed these perforations to be "normal wear and tear". We reject your claim that the above perforations can be simply downplayed as "normal wear and tear" since they have developed under normal use. This should not be the case for your business-use Thinkpads, and not for X1 Carbon. I suspect this may be the case for your other cheaper laptops made by Lenovo, but this is irrelevant here.
 
6. We also take your statement of "normal wear and tear" as evidence that you have expressly or impliedly acknowledged the sub-par workmanship, material and quality standards you have employed, and/or expect from in your actual construction of your Thinkpad X1 Carbon. 
 
7. Due to your inaction to repair the device since 5 September, your failure to remedy has worsened the condition of the defective chassis, and a small piece of the chassis has dropped off from the left hinge as of 14 September 2017, and is currently missing. We did indicate to you that the chassis is not only developing mysterious hairlines, but they are also expanding. You remain responsible under warranty for worsening of the chassis.
 
Inline image 2 This part is also protruding. This part sits right the opening lid. It should not protrude. It should not be developing stress hairlines. It should not impede opening and closing.
 
The right palmrest also feels looser compared to the left. You should have employed quality control. You should have used thicker and sturdier material. 
 
All the above suggests that there is a deeper, more structural problem at play. 
 
 
8. Note that your warranty obligations is not only limited to what you write in express warranty document, but also implied warranty terms permissible under law. 
 
9.Also clearly note this section from your express warranty:
"Lenovo warrants that each Lenovo hardware product that you purchase is free from defects in materials and workmanship under normal use during the warranty period". 

10. We believe that we have a robust case.
 
11. We demand that by Monday, 18 September 2017,
 
You either replace the defective chassis, or otherwise, a refund of the full purchase price of the item. 
 
"If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price."
 
We reserve all rights.

 


wrote:

Hi,

 

I paid top dollar to get this latest greatest Thinkpad X1. I have used Thinkpads for well over 15 years. I was working in a coffee shop, put it in standby, closed the lid, put it in my bag, walked 100 meters to another store, sat down and opened my machine to resume work and found a hairline crack right across the monitor from one side to the other. 

 

The machine seems fine and most the time it is hardly noticeable. I have a full 3 year warranty but IBM wont even consider the warranty because they say it is physical damage and whenever its a monitor that is damaged they wont even begin to consider it covered under warranty. 

 

 


 
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7 Posts

09-15-2017

GB

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  • Message 17 of 19

Re: X1 Screen Cracked! Anyone else?

2017-09-15, 11:57 AM

wrote:

Does accidental coverage cover this?

 

If so, I may add it.

 

I suspect you can find a local tech to replace it. Based on what I've read it's not that bad.

 


Not necessary, though it may save you some time reasoning with Lenovo's difficult CS. If it developed under normal use, it is likely to be a manufacturing defect. As long as you have warranty, they are legally obliged to cover it under warranty. A X1 Thinkpad should not be breaking up like that. 

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9159 Posts

09-04-2014

SK

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  • Message 18 of 19

Re: X1 Screen Cracked! Anyone else?

2017-09-15, 11:30 AM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

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9159 Posts

09-04-2014

SK

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  • Message 19 of 19

Re: X1 Screen Cracked! Anyone else?

2017-09-15, 11:39 AM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.
Using Browser Search to find your answers in Lenovo and Moto Community

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