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x1sixth
Paper Tape
Posts: 3
Registered: ‎10-05-2018
Location: US
Views: 667
Message 1 of 5

X1 Sixth Gen Stuck/Dead Pixels DolbyVision DHR IPS LCD

Thought I could avoid phone support hell by opening case online. Depot repair prepaid box shipped both ways overnight. However, no update since 9/22 "part unavailable"! This screen option is currently sold online. Has anyone received a new replacement under these circumstances? What did you have to do? Thanks.

prem1919
What's DOS?
Posts: 1
Registered: ‎10-16-2018
Location: US
Views: 593
Message 2 of 5

Re: X1 Sixth Gen Stuck/Dead Pixels DolbyVision DHR IPS LCD

I have the same issue with dead pixels. Not very many, but given it is a high-end DolbyVision HDR screen, one shouldn't have to deal with this issue. Any luck on getting some support or a replacement?

dandv
Serial Port
Posts: 26
Registered: ‎02-24-2011
Location: US
Views: 467
Message 3 of 5

Stuck pixel too

Just received my gray X1 Carbon in the mail today. Has 1 pixel stuck to black.

 

What can I do?

x1sixth
Paper Tape
Posts: 3
Registered: ‎10-05-2018
Location: US
Views: 462
Message 4 of 5

Re: Stuck pixel too

Refund. Repurchase. Don't send to depot!
dandv
Serial Port
Posts: 26
Registered: ‎02-24-2011
Location: US
Views: 295
Message 5 of 5

Re: Stuck pixel too

I should have listened to you but gave Lenovo a chance... and they blew it.

 

They did replace my screenw with one that doesn't have dead pixels, but had visible FADED areas at the bottom, a band about 1" thick.

 

**bleep**. Lenovo, do your tech guys actually LOOK at what they're doing?

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