07-21-2017 12:25 PM
I'm trying to install Trend Micro End Point Encryption on a T series as well as an X1 in our enterprise. My personal laptop is a T460p and installed with no error. However, for these other laptops I receive the following error. The install performs a system check prior to install. It fails at Windows MBR "Drives with alternative preboot software, such as other encryption programs, are not supported."
Since I'm the I.T. Desktop Administrator for the company, I've personally set up all desktops in our environment. This laptop is a couple years old, was taken out of the box, turned on joined to our domain. There is no pre-boot software installed on this machine. It has to be something pre-loading from Lenovo that's stopping the install.
This is also Trend Micro's Endpoint Encryption 6.0 which supports MBR drives. I've also disabled the fingerprint reader as well as Secure Boot.