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11-02-2017

BE

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X1 YOGA Fingerprint reader doesn't work windows 10

2017-11-02, 17:29 PM

Hi, i bought a yoga X1 (20FR) and i can't use the fingerprint reader....

I've downloaded the latest driver on lenovo's website and still, it doesn't work.

I understood that on windows 10 it's windows hello which is supposed to set the biometric devices? I don't know what to do because when i go in Windows hello, it shows "windows hello isn't available for this device". 

Can anyone help me please?

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6335 Posts

10-29-2009

NC

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Re: X1 YOGA Fingerprint reader doesn't work windows 10

2017-11-07, 13:56 PM

Reboot and press F1 to enter BIOS Setup.  Then use the arrow keys to navigate to Security -> Fingerprint and choose the option about "Reset Fingerprint Data".  What happens?

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2 Posts

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BE

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Re: X1 YOGA Fingerprint reader doesn't work windows 10

2017-11-07, 15:28 PM

then it shows: "no fingerprint reader is attached" :smileyfrustrated:

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6335 Posts

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Re: X1 YOGA Fingerprint reader doesn't work windows 10

2017-11-07, 15:39 PM

wrote:

then it shows: "no fingerprint reader is attached" :smileyfrustrated:


Unfortunately, it means you have some hardware problem.  The fingerprint sensor might be dead, or it might be a connector came loose.  If you PC still has warranty, you should use it.  This problem cannot be fixed by software.

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