11-02-2017 10:29 AM
Hi, i bought a yoga X1 (20FR) and i can't use the fingerprint reader....
I've downloaded the latest driver on lenovo's website and still, it doesn't work.
I understood that on windows 10 it's windows hello which is supposed to set the biometric devices? I don't know what to do because when i go in Windows hello, it shows "windows hello isn't available for this device".
Can anyone help me please?
11-07-2017 05:56 AM
Reboot and press F1 to enter BIOS Setup. Then use the arrow keys to navigate to Security -> Fingerprint and choose the option about "Reset Fingerprint Data". What happens?
11-07-2017 07:39 AM
then it shows: "no fingerprint reader is attached"
Unfortunately, it means you have some hardware problem. The fingerprint sensor might be dead, or it might be a connector came loose. If you PC still has warranty, you should use it. This problem cannot be fixed by software.