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macpacman
What's DOS?
Posts: 2
Registered: ‎11-02-2017
Location: BE
Views: 2,727
Message 1 of 4

X1 YOGA Fingerprint reader doesn't work windows 10

Hi, i bought a yoga X1 (20FR) and i can't use the fingerprint reader....

I've downloaded the latest driver on lenovo's website and still, it doesn't work.

I understood that on windows 10 it's windows hello which is supposed to set the biometric devices? I don't know what to do because when i go in Windows hello, it shows "windows hello isn't available for this device". 

Can anyone help me please?

Lenovo Staff
Lenovo Staff
Posts: 5,286
Registered: ‎10-29-2009
Location: NC
Views: 2,637
Message 2 of 4

Re: X1 YOGA Fingerprint reader doesn't work windows 10

Reboot and press F1 to enter BIOS Setup.  Then use the arrow keys to navigate to Security -> Fingerprint and choose the option about "Reset Fingerprint Data".  What happens?

macpacman
What's DOS?
Posts: 2
Registered: ‎11-02-2017
Location: BE
Views: 2,629
Message 3 of 4

Re: X1 YOGA Fingerprint reader doesn't work windows 10

then it shows: "no fingerprint reader is attached" Smiley Frustrated

Lenovo Staff
Lenovo Staff
Posts: 5,286
Registered: ‎10-29-2009
Location: NC
Views: 2,622
Message 4 of 4

Re: X1 YOGA Fingerprint reader doesn't work windows 10


@macpacman wrote:

then it shows: "no fingerprint reader is attached" Smiley Frustrated


Unfortunately, it means you have some hardware problem.  The fingerprint sensor might be dead, or it might be a connector came loose.  If you PC still has warranty, you should use it.  This problem cannot be fixed by software.

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