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ChrisPerry
Fanfold Paper
Posts: 10
Registered: ‎03-13-2017
Location: US
Views: 2,124
Message 1 of 65

X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Driver

Hi Everyone,

 

Lenovo System Update installed the 'critical' Intel HD Graphics Driver 21.20.16.4590 on our X1 Yoga (20FR) and during the install the display freezes and on reboot we get the spinning dots at bottom of screen.

 

We did a system restore to roll back the drivers and installed them again via the download on Lenovo's web site following their instructions but same probem.

 

Anyone else having this problem but found a solution?

 

Thanks.

Retired Support Specialist
Posts: 1,803
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Location: IN
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Message 2 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi ChrisPerry,

 

Welcome to Lenovo Community! And happy to have you here.

 

As I understand that you are facing issue after installing Intel Display driver from Lenovo 

If that's the case why not give it a try to update it from Intel one from here. And try to update it from Device Manager manually from zip file. 

 

Do let us know how it goes.

Please feel free to post in Lenovo Community Forums if you have any further queries!

 
Regards,
Prabhansh
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Matimias
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Location: FI
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Message 3 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

We are facing huge issues with the latest 21.20.16.4.590 display driver for Intel HD Graphics 520. Once installed, the laptop screen goes black (you can barely see anything, just outlines of some windows) but external screen is working. This is huge issue, because once our people take their laptops off the dock, their screen goes black and they can't do anything.

 

Only solution so far that we've found is to completely uninstal and delete the driver, download Intel driver update utility and install driver version 20.19.15.4501. This is the only way to make both of the screens (external and laptop) work. It will take a lot of time, since we have around 50 laptopts facing this issue and everything has to be done manually. 

 

 

 

 

Retired Support Specialist
Posts: 1,803
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Message 4 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi friend, 

 

In response to customer reports the black screen issue with new Intel driver, Lenovo has updated patch for it.

Try it and update us how it goes.

 

Cheers 

Prabhansh

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Matimias
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Location: FI
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Message 5 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Sorry, I forgot to mention that this our problem doesn't happen with X1 Yoga but with X1 Carbon (20FB). Installing the patch you mentioned didn't help.

 

 

Retired Support Specialist
Posts: 1,803
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Message 6 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi Matimias, 

 

If that's the case try updating the Beta version of Intel Display driver. And try to update it manually by using this link.

Do let us know how it goes.

 

Prabhansh

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ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
ChrisPerry
Fanfold Paper
Posts: 10
Registered: ‎03-13-2017
Location: US
Views: 1,970
Message 7 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi Prabhansh,

 

That links to a driver for the OLED display, our X1 Yoga's have the 14.1" FHD IPS Touch display so I am hesitant to apply this driver.

 

Suggestions?

 

ChrisPerry

Retired Support Specialist
Posts: 1,803
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Message 8 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi ChrisPerry,

 

That OLED panel driver is for the user's who were facing black screen issue after installing the latest Display driver & which was successfully resolved by that patch.
And in your case the display is getting freeze. So what about the link which I have given you in the first reply had you tried updating it from Intel website?

Prabhansh

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ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
Matimias
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Location: FI
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Message 9 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

I'll try the beta, although we already found older driver from Intel that works. But what I'm wondering is have anyone else faced these issues with the new driver? Because suddenly today all our 50 Carbon laptops ran into this. And is there any hotfix coming to solve this, so we'd be able to use the newest driver
PF1
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Message 10 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Can you post the link to download the older driver from Intel that works for you? I've got the same problem as you on a yoga x1 (20FQ).

Thanks

Phil

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