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Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,309
Message 11 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi Matimias, 

 

Sorry for the miss, but try this patch it was released for X1 Carbon (20FB) which has resolved the issue.

Here's the similar post from forum. And also Lenovo has released the latest driver stating that issue was resolved.

 

Cheers 

Prabhansh

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
Matimias
Paper Tape
Posts: 6
Registered: ‎01-04-2017
Location: FI
Views: 1,304
Message 12 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

I used the Intel driver updated utility and checked drivers for graphics only. The one I downloaded was 20.19.15.4501. First you have to remove the HD 520 from device manager and remove the attached drivers also. Reboot your computer and use the driver update utility to download and install the older one.
PF1
Paper Tape
Posts: 3
Registered: ‎03-13-2017
Location: FR
Views: 1,290
Message 13 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,283
Message 14 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi Phil,

Glad to hear that issue has been resolved for your system Smiley Happy

Regards,
Prabhansh
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ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
ChrisPerry
Fanfold Paper
Posts: 10
Registered: ‎03-13-2017
Location: US
Views: 1,274
Message 15 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi Prabhansh,

 

 

 

Matimias
Paper Tape
Posts: 6
Registered: ‎01-04-2017
Location: FI
Views: 1,271
Message 16 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi Chris.

We're exactly in the same situation, I suggest you not to update from .4505 version, because it's the only one working on our environment right now. +50 laptops impacted.
Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,265
Message 17 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Hi Chris & Matimias, 

 

Please update the following patch according to your system X1 Yoga patch and X1 Carbon patch  accordingly.

And @ Matimias just in previous reply Phil confirmed his issue is resolved with the patch. And the patch which you have tried that was not the correct one.

@ Chris you can also try updating the X1 Yoga patch as that seems to resolve the issue.

 

Regards,
Prabhansh
_______________________________________________
Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
bcataiji
What's DOS?
Posts: 2
Registered: ‎11-26-2016
Location: US
Views: 1,262
Message 18 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

There is no current (3/14/17) patch at that link for this problem.

bcataiji
What's DOS?
Posts: 2
Registered: ‎11-26-2016
Location: US
Views: 1,260
Message 19 of 65

Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver

Yes, I have the same problem.  It came on last night, and so far, the only way I can use my computer is to boot into safe mode and disable the Intel driver.

 

This is not acceptable as I should be able to use the intel driver.

 

tmontague
Paper Tape
Posts: 4
Registered: ‎03-14-2017
Location: US
Views: 1,247
Message 20 of 65

FIXED: X1 Yoga display killed with latest Intel HD Graphics Driver

This update (to Version: 21.20.16.4590) totally blacked out my built-in LCD screen and was only able to interact through an HDMI connected monitor. When I uninstalled the driver and defaulted back to the Microsoft Driver, everything was fine with the bulit in display (except no HDMI output obviously). Called Lenovo Support and spent over 2 hours going back and forth with them trying to transfer me to "Premium Software Support" and telling me I had to pay a subscription fee for them to resolve this! I told there there was "No way I was going to pay them to fix a problem they created through their update service." Long Story short, after much digging, I found the previous driver that had been updated, and simply re-installed the old driver (Version: 15.40.14.64.4352) and BAM, everything was back to normal. Here's the steps I took:

 

1) Download driver from here: https://downloadcenter.intel.com/download/25620/

2) Downlad the "Zip" file, not the EXE

3) Unzip the file to a temp folder

 

Get to the display adapter properties and:

4) Choose to 'update driver'

5) 'browse my computer for driver...'

6) 'let me pick from a list...'

7) click 'have disk'

8) browse to unzipped file folder location and into 'Graphics' subfolder

9) select the "igdlh64.inf" file and choose 'Open'

10) Click 'Ok', let the driver install occur and wha-la! My problem was solved.

 

Good luck everyone.

 

Moderator edit: Removed un-civil remark. Please treat everyone with respect here, per the Community Rules.

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