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pgat
Fanfold Paper
Posts: 10
Registered: ‎06-20-2014
Location: AT
Views: 1,110
Message 1 of 31

X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

Hi,

 

I'm currently facing the issue that the Intel Management Engine 11.8 Firmeware Update (11.8.60.3561) suggested by Lenovo Vantage as Important update never finishes - it alway terminate in the end with the following error in the error log:


Error 8707: Firmware update failed due to an internal error

 

Does anyone has ideas how to solve this?

 

Regards
pgat

 

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 1,011
Message 2 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

Hi pgat!

 

Welcome to the Community Forums. 

 

Try to uninstall / reinstall Lenovo Vantage and check for system and driver updates again. If same issue, manually download and install the Intel IMEI driver here, https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-....

 

Regards,

 

 



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jtgbdr
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Posts: 28
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Location: DE
Views: 959
Message 3 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

Dear Mac_Lenovo,

 

I have exactly the same problem and tried your advice. I did uninstall and reinstall Lenovo Vantage and tried the update with Vantage and had the same issue. Also I manually downloaded and installed the Intel IME driver with the same result. Sorry, but it is not working for me. Did any of you solve the problem with this method?

 

Thanks and best regards,

pgat
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Posts: 10
Registered: ‎06-20-2014
Location: AT
Views: 956
Message 4 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

The same on my side - didn't work - Lenovo can you please come up with a solutions to this?

Lenovo Staff
Lenovo Staff
Posts: 6,235
Registered: ‎10-29-2009
Location: NC
Views: 942
Message 5 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

I checked two different X1 Yoga 2nd gen machines here, but didn't have this problem.  They both updated the to the ME firmware 11.8.60.3561 successfully.  Could you please provide 2 things?

1.  the current version of ME firmware installed.  You can find this on the main screen of BIOS Setup as "ME Firmware Version"

2.  a screenshot or error log that shows "Error 8707: Firmware update failed due to an internal error"

 

Thanks and sorry for this trouble.

Sci
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Posts: 7
Registered: ‎02-14-2019
Location: DE
Views: 898
Message 6 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

Hi,

 

I face a similar problem: My Yoga X1 2nd seems to complete the update to firmware 11.8 correctly, but after reboot it again wants me to do the update. It seems to never have done it. I tried to update via Lenovo Vantage or downloading the update directly. In both cases it does not work.

I have uploaded an image showing the Lenovo Vantage screenshot showing the successful update to 11.8 (bottom) together with the recommended update to 11.8 (top).

 

jtgbdr
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Posts: 28
Registered: ‎02-28-2017
Location: DE
Views: 871
Message 7 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

Dear Sci,

 

The problem you are facing is not just similar. Most likely it is the same.

As the command prompt window is closing so quickly after the update, it is extremely difficult to recognise the error message “Error 8707: Firmware update failed due to an internal error”. It took me a while to recognise the error message.

 

@someotherguy: Is there any way, to prevent the command prompt window from closing in order to provide the screenshot you requested? I even tried starting the update in Windows Power Shell, but right after the error message the window is closing immediately and the machines restarts.

 

The ME Firmware version you asked for is “11.8.55.3510” according to the BIOS main page.

 

Thanks and best regards,

Bernold
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Registered: ‎02-15-2019
Location: NL
Views: 860
Message 8 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

I'm in the process of updating our company's laptops firmwares manually (not running Vantage). So far all of them (43) have failed the 11.8.60.3561 ME update. At the end of the flashing there is an error in red and then each laptops reboots right away.

(On 3rd gen there is no problem).

 

Lenovo Staff
Lenovo Staff
Posts: 6,235
Registered: ‎10-29-2009
Location: NC
Views: 849
Message 9 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes


@jtgbdr wrote:

 

 

@someotherguy: Is there any way, to prevent the command prompt window from closing in order to provide the screenshot you requested? I even tried starting the update in Windows Power Shell, but right after the error message the window is closing immediately and the machines restarts.

 


Please try this:

1.  download the firmware package here:  https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

2.  Run n1nrg01w.exe, but UNCHECK the option at the end about "install now..."

3.  open command prompt as admin

4.  at command prompt, enter:   cd \drivers\win\me

5.  at command prompt, enter:   notepad meupdate.cmd

6.  near the bottom of the file, completely delete the line "Shutdown.exe -r -t 10", then save the file

7.  at command prompt, enter:  meupdate.cmd

8.  post a screenshot of the error that you see

9.  at command prompt, enter:  meinfowin64.exe > output.txt

10.  attach output.txt here

Sci
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Registered: ‎02-14-2019
Location: DE
Views: 841
Message 10 of 31

Re: X1 Yoga 2nd Gen / Intel Management Engine 11.8 Firmware Update (11.8.60.3561) never finishes

...here you go:

Screenshot_ErrorMessage_Firmware11_8.jpgI

I zipped the output file; your system does not allow uploading .txt files...

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