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19 Posts

12-08-2017

United States of America

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X1 Yoga 2nd Gen Stuck Key

2018-05-23, 1:58 AM

I have a X1 Yoga 2nd Gen, purchased about 6 months ago. I have an issue where the tab key keeps getting stuck under the keyboard cover, and I have to move it around to get it back up. The problem seems to be getting worse, and it is becoming very annoying.

 

I was wondering if anyone else has had this problem and has been able to get it fixed. I have the basic 1-year depot warranty.

 

Thanks.

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2202 Posts

07-22-2010

United States of America

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Re: X1 Yoga 2nd Gen Stuck Key

2018-05-23, 3:09 AM

If it was me based on what you describe I would contact support and get the keyboard replaced before it gets worse and definitely before warranty expires.  If you cant afford to be without your computer you should upgrade to onsite.

 


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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
T14s Gen 2, T14 Gen 1, T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO
 Retired 385D, A20p, A21p,A30p


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2202 Posts

07-22-2010

United States of America

10281 Signins

174412 Page Views

  • Posts: 2202
  • Registered: ‎07-22-2010
  • Location: United States of America
  • Views: 174412
  • Message 2 of 3

Re: X1 Yoga 2nd Gen Stuck Key

2018-05-23, 3:09 AM

If it was me based on what you describe I would contact support and get the keyboard replaced before it gets worse and definitely before warranty expires.  If you cant afford to be without your computer you should upgrade to onsite.

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
T14s Gen 2, T14 Gen 1, T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO
 Retired 385D, A20p, A21p,A30p


Using Browser Search to find your answers in Lenovo and Moto Community

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19 Posts

12-08-2017

United States of America

25 Signins

218 Page Views

  • Posts: 19
  • Registered: ‎12-08-2017
  • Location: United States of America
  • Views: 218
  • Message 3 of 3

Re: X1 Yoga 2nd Gen Stuck Key

2018-05-23, 3:25 AM
Thanks, that makes sense and is what I'll do.
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