English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

2 Posts

01-29-2019

United States of America

2 Signins

24 Page Views

  • Posts: 2
  • Registered: ‎01-29-2019
  • Location: United States of America
  • Views: 24
  • Message 1 of 5

X1 Yoga 3rd Gen - Fingerprint Reader Disconnection

2019-01-29, 5:01 AM

Hi, I bought the X1 Yoga 3rd Gen three months ago and my fingerprint reader got problems these days. First, it couldn't recognize my fingerprint very well and I need to use the PIN sign-in every time. Then, I tried to reset it but I could not add a new fingerprint after I removed the original fingerprint. At the beginning, it just told me to touch the sensor again and again but nothing happened. I tried several times (even restart, update the drivers and try the drivers in old version) and it told me there was something wrong and I needed to try it later. Finally, it told me that the fingerprint reader is disconnected. [oldimg]28.2019 fingerprint reader disconnect 002.png[/oldimg]

Reply
Options

11628 Posts

01-02-2010

United States of America

39931 Signins

419679 Page Views

  • Posts: 11628
  • Registered: ‎01-02-2010
  • Location: United States of America
  • Views: 419679
  • Message 2 of 5

Re: X1 Yoga 3rd Gen - Fingerprint Reader Disconnection

2019-01-29, 6:37 AM

If you are covered by a normal warranty, I would call support.  1-800-426-7378 in U.S.  I will warn you that they may ask you to reload a fresh copy of windows 10, so think about backing up your data ahead of time.  If you are asked to send the machine in, again, look at backing up, because the depot may want to rule out a software problem, but to me, this seems likely to be hardware.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Reply
Options

5377 Posts

04-25-2008

United States of America

39710 Signins

756513 Page Views

  • Posts: 5377
  • Registered: ‎04-25-2008
  • Location: United States of America
  • Views: 756513
  • Message 3 of 5

Re: X1 Yoga 3rd Gen - Fingerprint Reader Disconnection

2019-01-29, 14:23 PM

Also don't forget to try the emergency reset button (small hole on bottom). Sometimes it clears up device interface issues.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
Reply
Options

1 Posts

05-15-2020

Ireland

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎05-15-2020
  • Location: Ireland
  • Views: 0
  • Message 4 of 5

Re:X1 Yoga 3rd Gen - Fingerprint Reader Disconnection

2020-05-15, 17:09 PM

I had an issue with my fingerprint sensor. Fixed it by doing this. 

 

  1. Go to device manager 
  2. Click the toggle arrow beside Biometric devices
  3. Right click the device that appears and click properties 
  4. Go to the tab marked Power Management 
  5. Uncheck the box that says 'allow computer to turn off this device to save power' 

 

That worked for me so hopefully someone finds this useful! 

Reply
Options

1 Posts

08-13-2020

United States of America

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎08-13-2020
  • Location: United States of America
  • Views: 0
  • Message 5 of 5

Re:X1 Yoga 3rd Gen - Fingerprint Reader Disconnection

2020-08-13, 3:32 AM

Just unchecking the box that says allow the computer to turn off this device to save power' worked perfectly. Such a simple solution. Very sorry for everyone who went down the other rabbit holes. I got lucky this time around. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms