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Yeeters
Paper Tape
Posts: 2
Registered: ‎03-12-2019
Location: US
Views: 146
Message 1 of 3

X1 Yoga 3rd Gen Fingerprint Reader Not Working

Ever since I updated to Windows 10 1809, my fingerprint reader has not been consistently working on the lock screen. Sometimes it would turn on and scan, while other times it wouldn't work at all. I checked device manager and saw the attached screenshot. After fumbling around with some drivers, now it won't work at all. The BIOS says there is no fingerprint reader attached. This makes me think it it a hardware issue. I may try a fresh install of Windows before I contact support. Any other suggestions?X1Y3 FPR.jpg

 

Guru
Posts: 1,261
Registered: ‎07-21-2010
Location: US
Views: 142
Message 2 of 3

Re: X1 Yoga 3rd Gen Fingerprint Reader Not Working

Based on response from Lenovo employee Someotherguy in below post.  If you cant see it in BIOS then its a hardware problem.  Sorry.

 

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Thinkpad-X1-Yoga-Gen-3-Biometric-sesnsor-fing...

 


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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

Yeeters
Paper Tape
Posts: 2
Registered: ‎03-12-2019
Location: US
Views: 69
Message 3 of 3

Re: X1 Yoga 3rd Gen Fingerprint Reader Not Working

Alright thank you. Going to contact support now.

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