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collide
What's DOS?
Posts: 1
Registered: ‎05-20-2019
Location: US
Views: 167
Message 1 of 3

X1 Yoga 3rd Gen : Pen Not Working + Fingerprint Scanner Not Working

so i've had this laptop since fall 2018. the fingerprint scanner stopped working around december 2018 and then just now my pen stopped working. 

  1. pen: if i restart my laptop, itll work for a few seconds and then if i touch the screen with my finger, it completely stops. the battery is at 100%. i tried looking in the device manager to try and restart it but there's no sign of the pen driver, just something that says hid compliant pen and lenovo pen device. i tried updating the drivers for those, didn't work. 
  2. fingerprint scanner: just stopped working one day, tried doing everything to get it to work again. went into device manager, biometric devices and there was absolutely nothing about fingerprints. if i go into sign in options, it says windows hello is preventing some options from being shown. tried to remove my pin, no option for that.

priorities are the pen because i specifically bought this laptop for that so it not working is kind of a big problem.

Social Support Agent
Social Support Agent
Posts: 397
Registered: ‎08-02-2018
Location: US
Views: 120
Message 2 of 3

Re: X1 Yoga 3rd Gen : Pen Not Working + Fingerprint Scanner Not Working

Hi collide! 

 

Welcome to the forum discussion. 

 

Kindly open the Lenovo vantage app https://support.lenovo.com/us/en/solutions/ht505081?CID=ww:lenovosocial:20x9m6 and check for a system update, then install them all. After that, restart the laptop and test it again. Let us know how it goes. 

 

Regards,



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Ratzi30
What's DOS?
Posts: 2
Registered: ‎04-10-2019
Location: AT
Views: 69
Message 3 of 3

Re: X1 Yoga 3rd Gen : Pen Not Working + Fingerprint Scanner Not Working

Hello, I have the same problem with the fingerprint scanner on my x1 yoga gen3 . It stopped working at some day, not sure if there was a windows update or something like that.
I found the driver in the device manager, but since I reinstalled the software, it dissappiered.

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