English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

3 Posts

04-27-2018

CA

2 Signins

32 Page Views

  • Posts: 3
  • Registered: ‎04-27-2018
  • Location: CA
  • Views: 32
  • Message 1 of 4

X1 Yoga (3rd Gen) + Thunderbolt 3 Dock: Monitors Not Detected

2018-04-27, 15:00 PM

OOTB when I connected the Thunderbolt 3 dock to my X1 Yoga (3rd Gen), the monitors behaved correctly.

 

I installed all available updates for the machine as per the Lenovo Companion App, this included some firmware upgrades the dock.

 

When I came into the office this morning, the laptop would not switch from single monitor mode, and the screens connected to the dock are not detected.

 

Steps I've taken:

  1. Checked for updates via the Lenovo site
  2. Installed a Thunderbolt 3 Firmware upgrade
  3. Reinstalled the Intel Display Driver
  4. Attempted to install drivers directly from intel (failed. referred by error message to lenovo website)
  5. De-authorized & Re-authorized the dock via Thunderbolt Software

I feel like I've made a simple settings change that is preventing the dock from showing me the devices available. Anyone have any ideas?

Reply
Options

2 Posts

10-04-2018

PH

3 Signins

34 Page Views

  • Posts: 2
  • Registered: ‎10-04-2018
  • Location: PH
  • Views: 34
  • Message 2 of 4

Re: X1 Yoga (3rd Gen) + Thunderbolt 3 Dock: Monitors Not Detected

2018-10-04, 2:04 AM

Hi there,

 

Did you get to solve this issue? 

If you did, any pointers would be great.

 

Thanks!

Reply
Options

3 Posts

04-27-2018

CA

2 Signins

32 Page Views

  • Posts: 3
  • Registered: ‎04-27-2018
  • Location: CA
  • Views: 32
  • Message 3 of 4

Re: X1 Yoga (3rd Gen) + Thunderbolt 3 Dock: Monitors Not Detected

2018-10-04, 18:27 PM

I ended up having to RMA it. Something with the firmware.

Reply
Options

2 Posts

10-04-2018

PH

3 Signins

34 Page Views

  • Posts: 2
  • Registered: ‎10-04-2018
  • Location: PH
  • Views: 34
  • Message 4 of 4

Re: X1 Yoga (3rd Gen) + Thunderbolt 3 Dock: Monitors Not Detected

2018-10-05, 1:45 AM

Darn. Ok. Thanks for the info!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete