04-14-2019 04:53 PM - edited 04-14-2019 06:50 PM
Have any of you ever encountered this issue? Occasionally when I shut down, the keyboard will stay lit. I then have to shut it down fully by holding the power button.
It’s hard to replicate, but I think it happens mostly when the laptop goes to sleep, is then reawakened, and then shut down.
05-02-2019 03:25 PM
Welcome to the Community,
May we know how do you normally turn off your laptop? Do you just press the power button or you click on the power icon, and choosing Shutdown from the option? Turn off the laptop, and perform a power drain,
After that, try to turn off the laptop and check if it will completely shutdown. Update us how it goes.
05-10-2019 11:22 AM