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90 Posts

08-28-2016

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  • Message 1 of 13

X1 Yoga 4th gen shuts down randomly every few minutes

2019-10-28, 20:52 PM

Starting yesterday, my new X1 Yoga 4th gen shuts down every 5-10 min. All I see without warning is the shut down screen popping up, is says logging out for maybe 1s and then the screen goes dark. I can start it right back up and it behaves as if nothing had happened. It does not matter if the carger is connected or not. Battery is at 100%.

All I have and use is MS Office and Dropbox. Any ideas what this may be caused by?

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5556 Posts

06-27-2008

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  • Message 2 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-10-29, 1:36 AM

 wrote:

Starting yesterday, my new X1 Yoga 4th gen shuts down every 5-10 min. All I see without warning is the shut down screen popping up, is says logging out for maybe 1s and then the screen goes dark. I can start it right back up and it behaves as if nothing had happened. It does not matter if the carger is connected or not. Battery is at 100%.

All I have and use is MS Office and Dropbox. Any ideas what this may be caused by?


Good day.

I've not seen anything like this behavior on my X1Y4. Do you see any entries in the System Event Logs that might shed some light?

 

Regards.


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90 Posts

08-28-2016

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Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-10-29, 1:46 AM

Critical battery trigger met. 
happens both with charger plugged in and on battery. 

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5556 Posts

06-27-2008

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  • Message 4 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-10-29, 2:00 AM

 wrote:

Critical battery trigger met. 
happens both with charger plugged in and on battery. 


Hmmm...

Which power plan are you using? And what are settings under the plan's Advanced Options for the two Critical Battery items?

 

Also, have you applied any system or OS updates lately?

 

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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90 Posts

08-28-2016

US

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  • Message 5 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-10-29, 12:52 PM

I am using Windows balanced. But I also tried Lenovo optimized, no difference.

Windows did the 2019-10 update, but it worked fine for a few days afterwards.

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5556 Posts

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  • Message 6 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-10-30, 0:53 AM

 wrote:

I am using Windows balanced. But I also tried Lenovo optimized, no difference.

Windows did the 2019-10 update, but it worked fine for a few days afterwards.


What BIOS/EC levels are you at?

 

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
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I am not a Lenovo employee

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90 Posts

08-28-2016

US

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  • Message 7 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-11-04, 23:50 PM

BIOS is 1.22. Sorry, I don't know what EC is.....

No updates available. It didnt happen for a few days, but just happened again with 82% battery remaining. 

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5 Posts

07-02-2019

CH

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  • Message 8 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-11-06, 14:38 PM

It happens to me as well. I had to send the laptop to a service center, and the battery was replaced. You find other posts as well for the same issue (see last posts of this thread). 

 

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1 Posts

11-26-2019

DK

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  • Message 9 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-11-26, 8:52 AM

We're experiencing this exact same issue on a 5 devices - we have yet to find a solution, but we have reported it to Lenovo
Different BIOS versions, from 1.13-1.23, several drivers attempted updated via Lenovo Vantage.

100% battery level, suddenly it drops and claims critical battery levels, next thing it shuts down.

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90 Posts

08-28-2016

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  • Message 10 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

2019-11-26, 13:48 PM

That is exactly the problem I am having. I called support a while ago, they said they would send out a part (he did not tell me what part nor did he answer my question when I asked him). That was 9 days ago andso far no one has contacted me ( I have on site service).

I'll wait until next Monday and then I guess I will have to call them again........

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