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drjochen
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Posts: 87
Registered: ‎08-27-2016
Location: US
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Message 1 of 13

X1 Yoga 4th gen shuts down randomly every few minutes

Starting yesterday, my new X1 Yoga 4th gen shuts down every 5-10 min. All I see without warning is the shut down screen popping up, is says logging out for maybe 1s and then the screen goes dark. I can start it right back up and it behaves as if nothing had happened. It does not matter if the carger is connected or not. Battery is at 100%.

All I have and use is MS Office and Dropbox. Any ideas what this may be caused by?

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Message 2 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes


@drjochen wrote:

Starting yesterday, my new X1 Yoga 4th gen shuts down every 5-10 min. All I see without warning is the shut down screen popping up, is says logging out for maybe 1s and then the screen goes dark. I can start it right back up and it behaves as if nothing had happened. It does not matter if the carger is connected or not. Battery is at 100%.

All I have and use is MS Office and Dropbox. Any ideas what this may be caused by?


Good day.

I've not seen anything like this behavior on my X1Y4. Do you see any entries in the System Event Logs that might shed some light?

 

Regards.


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drjochen
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Message 3 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

Critical battery trigger met. 
happens both with charger plugged in and on battery. 

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Message 4 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes


@drjochen wrote:

Critical battery trigger met. 
happens both with charger plugged in and on battery. 


Hmmm...

Which power plan are you using? And what are settings under the plan's Advanced Options for the two Critical Battery items?

 

Also, have you applied any system or OS updates lately?

 

Regards.


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drjochen
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Message 5 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

I am using Windows balanced. But I also tried Lenovo optimized, no difference.

Windows did the 2019-10 update, but it worked fine for a few days afterwards.

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Message 6 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes


@drjochen wrote:

I am using Windows balanced. But I also tried Lenovo optimized, no difference.

Windows did the 2019-10 update, but it worked fine for a few days afterwards.


What BIOS/EC levels are you at?

 

Regards.


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PM requests for individual support are not answered. If a post solves your issue, please mark it so.

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drjochen
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Message 7 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

BIOS is 1.22. Sorry, I don't know what EC is.....

No updates available. It didnt happen for a few days, but just happened again with 82% battery remaining. 

Chvofa
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Message 8 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

It happens to me as well. I had to send the laptop to a service center, and the battery was replaced. You find other posts as well for the same issue (see last posts of this thread). 

 

dfpdfp
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Registered: ‎11-26-2019
Location: DK
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Message 9 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

We're experiencing this exact same issue on a 5 devices - we have yet to find a solution, but we have reported it to Lenovo
Different BIOS versions, from 1.13-1.23, several drivers attempted updated via Lenovo Vantage.

100% battery level, suddenly it drops and claims critical battery levels, next thing it shuts down.

drjochen
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Message 10 of 13

Re: X1 Yoga 4th gen shuts down randomly every few minutes

That is exactly the problem I am having. I called support a while ago, they said they would send out a part (he did not tell me what part nor did he answer my question when I asked him). That was 9 days ago andso far no one has contacted me ( I have on site service).

I'll wait until next Monday and then I guess I will have to call them again........

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