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hvpslam
Fanfold Paper
Posts: 12
Registered: ‎05-29-2018
Location: AU
Views: 450
Message 1 of 1

X1 Yoga Gen 3 + Hybrid USB-C with USB-A dock problems

Hi all

 

Anyone else have a X1YG3 as well as a Hybrid USB-C with USB-A dock? It's this one which is being described: https://support.lenovo.com/au/en/solutions/pd500180

 

I have two of these docks, both connected to two external monitors, one via HDMI directly and the other with a DisplayPort to DVI adaptor. Unfortunately on only one of such docks, upon plugging the USB-C port in, the two monitors never power up, and in Device Manager, the error of USB Port Reset Failed shows up.

 

The way to fix this is to use Device Manager to uninstall the Unknown USB Device (the dock) and then in a few minutes time it fixes itself up.

 

Would anyone else have experienced something similar, or is this a replacement dock beckoning? 

 

Thanks in advance!

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