X1 Yoga Touch Screen No Longer Working

[kevinX1]

My X1 Yoga's touch screen intermittently stops working, I have not noticed any particular cause.

The touchscreen can be made usable again by using the firmware update tool, but still occasionally fails again requiring the touchscreen firmware to be reinstalled again with the update tool.

The update tool is not a permanent solution.

[rjjfdn]

Did not work for me at all. After downloading, I checked it and it did not work. I tried restarting, but still it did not work. This is not a solution at all.

In my case, I cannot use my screen (touch and pen) after updating something requested by the laptop.

Please resolve this as soon as possible. I really need my stylus working in my work.

Thanks.

[Amy_Lenovo]

In response to the feedback provided here, I will contact several customers directly to gather specific log information to provide to Think Engineering as a second root cause of unexpected touch screen function is investigated.

I will post again when I have more information.

Thank you,

[Mozzer16]

I too have this problem where the touchscreen fails. I reinstall the driver and it works for a while then stops again. I cannot believe how expensive this laptop is and the basics like the touchscreen aren't working. First Lenovo I've ever owned. Currently will be my last.

[Puppy]

That's right time for Lenovo to describe their Quality Control process, if exists.

I think we can tolerate minor issues in not so common usage scenarios, but this one and those discussed in P50/P70 groups are serious basic functionality issues. I believe it is just prototypes without any testing, I can not imagine how could this happen if anyone had actually tested it.

Lenovo, it is getting worse with every new series refresh. The ThinkPad brand is going to be cheapened by this attitude.

[rjjfdn]

Can you tell me where you found the driver that you install to at least temporarily use the screen? I desperately need it on my meetings and such for notetaking. I looked at the driver page and I haven't found a driver for touchscreen. Please help. Thanks!

[Mozzer16]

If you read the first few posts you will find a link to the drivers.

[vilhuberlars]

I can confirm that  

• I had previously installed firmware update (n1fgf01w) in the hope of getting it to work under Linux (openSUSE LEAP 42.1 and Ubuntu 16.04 beta1) - to no avail. Windows 10 continued to work
• Last night had a *keyboard* failure - keyboard stopped responding. After plugging in a USB keyboard, was able to reboot, and keyboard started working again. This happened under Windows 10, on a wake from sleep (don't know if hibernate or sleep) event.
• Today, wake from sleep + screen fold (again, not entirely certain when exactly this started), touch screen stopped working. Unfolding did not correct problem (2x). Mouse and pen worked. Reboot did not work. 
• Applying firmware update again (without reboot) solved the problem.

There seems to be some instability in either firmware or hardware that needs fixing.

P.S. Second support for Linux - nothing I've found in forums has made the touchscreen/pen work under two different Linux OS - this is the first Lenovo in a long series (X60s/X61/X200t/X220t) that hasn't completely worked under Linux - and I explicitly waited until everything (touchscreen + pen + Lenovo = Linux supported! meh...) came together.

[BCCGBOB]

Same issues as noted above.  After a period of inactivity, the touchscreen fails to respond to touch (but does respond to trackpad input).  Sometimes screen will respond to pen but not finger.  Sometimes the screen will respond to neither pen nor finger.

I have installed the firmware update, which solves the problem temporarily, but it reoccurs after another period of inactivity.

This issue is not "solved" and needs to be noted as such.

[rhmmmm]

I'm experiencing the same issue - I have installed the touchscreen firmware patch and the touchscreen came back to life for most of the day but then stopped responding again tonight. 

Note that the Pen DOES WORK, but the finger-touch capability is not working.  I've also tried uninstalling and reinstalling the screen and HID devices in Device Manager, but it makes no difference.

Running the firmware update utility restores touch functionality - I just did it. 

When will this be fixed PERMANENTLY?