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lenardg
802.11n
Posts: 327
Registered: ‎01-23-2009
Location: FI
Views: 88,011
Message 1 of 16

X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

Lenovo support site currently has version 7.3.4.25 of the Tablet driver. Windows Update seems to be pushing this same version out.

 

The Lenovo installer says installation failed. It does not provide any other reason.

 

Windows Update has tried to install this daily for the last few days for me, without success, and always reporting an error code. Among others, Error 0x800f0234.

 

While not being able to update the driver is usually not a problem, this process has completely broken the pen and touch functionality of the X1 Yoga. Neither works. Device is recognized as an unknown device. Driver updates do not work, and there is no driver rollback option available. Removing the device and having it detected again does not solve the problem.

 

I found a direct link to Wacom drivers here in the forums in another topic. I downloaded tablet driver 7.3.4.28, which installed correctly and is now working again.

 

Wacom drivers: http://us.wacom.com/en/feeldriver/

 

(I picked up the link in the following post: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Thinkpad-X1-Yoga-Battery/m-p/3615803)

 

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52, X1 Yoga (1st gen) | YOGA C630 WOS
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lenardg
802.11n
Posts: 327
Registered: ‎01-23-2009
Location: FI
Views: 88,055
Message 2 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

I have seen at least one other person who fell victim to this: Windows Update started installing this update automatically for her X1 Yoga. It failed to install, after which touch and pen functionality is completely disabled in Windows.

Opening Device Manager shows an unknown device in the system, which is the Wacom device without the driver.
Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52, X1 Yoga (1st gen) | YOGA C630 WOS
codyhstone
What's DOS?
Posts: 1
Registered: ‎03-23-2017
Location: US
Views: 87,644
Message 3 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

Thank you so much! My problems were exactly as you described. I installed the driver found at the link you posted. Now my laptop's touchscreen/pen functionality is working as before.
cjh818
What's DOS?
Posts: 1
Registered: ‎03-23-2017
Location: CA
Views: 87,628
Message 4 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

OMG you rock! This happened to me and I was so frustrated trying to figure out what happened. I installed the 7.3.4.28 version that you found and it works! Thanks so much, I know you must have spent a lot of time and effort troubleshooting this. Thank you thank you thank you!

ljoliver
What's DOS?
Posts: 1
Registered: ‎03-25-2017
Location: US
Views: 87,265
Message 5 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

Thank you so much. Now my touch screen works!

SJD22206
What's DOS?
Posts: 2
Registered: ‎03-26-2017
Location: US
Views: 87,070
Message 6 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

This works. Spent 2 hours on the web trying to fix this last night before coming to this forum. Many thanks.
benspa
Blue Screen Again
Posts: 1
Registered: ‎03-27-2017
Location: US
Views: 86,477
Message 7 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

Thank you for the driver lnk. I found you by chance, mostly, after hours lost running useless diagnostics. If Lenovo tech identifies this as a widely experience failure, would it not be in everyone's interest for them to be pro-active in the Lenovo Solution Center? Issues like this will steer me toward buying  a product with a better-managed support system next time around. This issue: poor support, Lenovo "Solution" Center.

mwaddell89
Paper Tape
Posts: 6
Registered: ‎03-11-2016
Location: US
Views: 86,431
Message 8 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

I had this same problem, and your solution worked.  Thank you!

thwie
Paper Tape
Posts: 8
Registered: ‎06-07-2016
Location: DE
Views: 86,336
Message 9 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

Thank you very much. This solved my problme, too.

Retired Partner
Posts: 1
Registered: ‎01-26-2014
Location: Vietnam
Views: 86,181
Message 10 of 16

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

thank you, lenard, it's work well now

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