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367 Posts

01-23-2009

Finland

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X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-23, 8:52 AM

Lenovo support site currently has version 7.3.4.25 of the Tablet driver. Windows Update seems to be pushing this same version out.

 

The Lenovo installer says installation failed. It does not provide any other reason.

 

Windows Update has tried to install this daily for the last few days for me, without success, and always reporting an error code. Among others, Error 0x800f0234.

 

While not being able to update the driver is usually not a problem, this process has completely broken the pen and touch functionality of the X1 Yoga. Neither works. Device is recognized as an unknown device. Driver updates do not work, and there is no driver rollback option available. Removing the device and having it detected again does not solve the problem.

 

I found a direct link to Wacom drivers here in the forums in another topic. I downloaded tablet driver 7.3.4.28, which installed correctly and is now working again.

 

Wacom drivers: http://us.wacom.com/en/feeldriver/

 

(I picked up the link in the following post: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Thinkpad-X1-Yoga-Battery/m-p/3615803)

 

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P15 Gen1 | YOGA C630 WOS
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367 Posts

01-23-2009

Finland

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-23, 11:46 AM
I have seen at least one other person who fell victim to this: Windows Update started installing this update automatically for her X1 Yoga. It failed to install, after which touch and pen functionality is completely disabled in Windows.

Opening Device Manager shows an unknown device in the system, which is the Wacom device without the driver.
Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P15 Gen1 | YOGA C630 WOS
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367 Posts

01-23-2009

Finland

664 Signins

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  • Posts: 367
  • Registered: ‎01-23-2009
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  • Message 2 of 21

Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-23, 11:46 AM
I have seen at least one other person who fell victim to this: Windows Update started installing this update automatically for her X1 Yoga. It failed to install, after which touch and pen functionality is completely disabled in Windows.

Opening Device Manager shows an unknown device in the system, which is the Wacom device without the driver.
Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P15 Gen1 | YOGA C630 WOS

1 person found this solution to be helpful.

This helped me too

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1 Posts

03-24-2017

United States of America

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-24, 1:19 AM
Thank you so much! My problems were exactly as you described. I installed the driver found at the link you posted. Now my laptop's touchscreen/pen functionality is working as before.
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1 Posts

03-24-2017

Canada

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-24, 2:01 AM

OMG you rock! This happened to me and I was so frustrated trying to figure out what happened. I installed the 7.3.4.28 version that you found and it works! Thanks so much, I know you must have spent a lot of time and effort troubleshooting this. Thank you thank you thank you!

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1 Posts

03-25-2017

United States of America

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-25, 20:04 PM

Thank you so much. Now my touch screen works!

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2 Posts

03-26-2017

United States of America

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-26, 14:40 PM
This works. Spent 2 hours on the web trying to fix this last night before coming to this forum. Many thanks.
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1 Posts

03-27-2017

United States of America

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-27, 21:53 PM

Thank you for the driver lnk. I found you by chance, mostly, after hours lost running useless diagnostics. If Lenovo tech identifies this as a widely experience failure, would it not be in everyone's interest for them to be pro-active in the Lenovo Solution Center? Issues like this will steer me toward buying  a product with a better-managed support system next time around. This issue: poor support, Lenovo "Solution" Center.

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13 Posts

03-11-2016

United States of America

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-27, 23:39 PM

I had this same problem, and your solution worked.  Thank you!

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9 Posts

06-07-2016

Germany

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-28, 5:27 AM

Thank you very much. This solved my problme, too.

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1 Posts

01-27-2014

Vietnam

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Re: X1 Yoga / Wacom driver 7.3.4.25 seems to be broken and brakes touch/pen functionality

2017-03-28, 15:48 PM
thank you, lenard, it's work well now
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