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groban1
Punch Card
Posts: 13
Registered: ‎12-09-2017
Location: GR
Views: 348
Message 1 of 11

X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

Hi,

 

I recently got X1 Yoga gen 4. 

From the start i noticed after I wake up the laptop from from Sleep Mode (Windows 10 pro) the fingerprint is not working

I must choose either password or pin in order to log-in to windows.

 

I tried:

a) fresh reinstall os from usb-recovery from Lenovo

b) re-install drivers from fingerprint

c) disable the option "Allow the computer to turn off this device to save power" in device properties

 

This issue is not happening if i turn off - turn on my laptop. Moreover, it happens only if my laptop goes into "big-sleep" (shows the lenovo logo after wake up).

 

any solution?

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 332
Message 2 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

Hi groban1! Try installing the updates through the Vantage app. Run the update and install all detected updates then check if the issue has been resolved.

If the issue is the same, kindly send to us the system information. You can get it by typing the word msinfo at the search box at the bottom left side of the laptop.



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JFarnsworth
Serial Port
Posts: 13
Registered: ‎11-07-2019
Location: US
Views: 318
Message 3 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

I have the same issue.  When timers cause it to enter and exit sleep mode during the day, fingerprint reader works find to authenticate after waking up.  However, if the Lenovo Vantage Smart Power Settings cause it to hibernate after active hours are over and then switch to sleep mode when active hours start time says it should, the fingerprint reader is inoperative for the first authentication.  After that, the fingerprint reader is good for the day, until the next time Smart Power hybernats the system over night.

groban1
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Posts: 13
Registered: ‎12-09-2017
Location: GR
Views: 308
Message 4 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

I tried re-installed drivers from Vantage... No help!

 

msinfo returned the following

 

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name YOGA-LAP
System Manufacturer LENOVO
System Model 20QGS16P01
System Type x64-based PC
System SKU LENOVO_MT_20QG_BU_Think_FM_ThinkPad X1 Yoga 4th
Processor Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date LENOVO N2HET43W (1.26 ), 9/12/2019
SMBIOS Version 3.1
Embedded Controller Version 1.13
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Product 20QGS16P01
BaseBoard Version SDK0J40697 WIN
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name YOGA####
Time Zone GTB Standard Time
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,7 GB
Available Physical Memory 10,6 GB
Total Virtual Memory 18,6 GB
Available Virtual Memory 12,9 GB
Page File Space 2,88 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 262
Message 5 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

Thank you for the information. Could you also send to us the a screenshot of the graphics card driver details under the device manager? 



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groban1
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Posts: 13
Registered: ‎12-09-2017
Location: GR
Views: 245
Message 6 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

Capture.JPG

groban1
Punch Card
Posts: 13
Registered: ‎12-09-2017
Location: GR
Views: 224
Message 7 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

Yesterday i installed new fingerprint driver (see photo)

and seems that the problem is solved! Smiley Happy

Annotation 2020-01-23 082025.jpg

JFarnsworth
Serial Port
Posts: 13
Registered: ‎11-07-2019
Location: US
Views: 176
Message 8 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

Groban1,

 

    Thanks for posting your solution.

 

    Did you install the new driver from Lenovo Vantage, Windows 10 Device Manager, or by going to Synaptics' web site? 

 

    I did a "Check for Updates" in Vantage, and the driver wasn't listed.

 

Thanks again,

 

JF

groban1
Punch Card
Posts: 13
Registered: ‎12-09-2017
Location: GR
Views: 172
Message 9 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

I installed it from Vantage
JFarnsworth
Serial Port
Posts: 13
Registered: ‎11-07-2019
Location: US
Views: 168
Message 10 of 11

Re: X1 Yoga gen 4 fingerprint not working after sleep (windows 10)

Thanks again.  I'm sorry I didn't think of this before, but I went to Device Manager and I do have the driver version you posted:  6.0.33.1105. 

 

Apparently, it was installed when I configured the machine, because the date of the driver is the same date I configured the machine.  Interesting, because your post shows a driver release date of 01/19/2020, and my Driver date is 12/19/2019.  Maybe mine is beta or pre-release.

 

I did notice a Power Management tab in Device Manager Device Properties with a checkbox that says "Allow the computer to turn off this device to save power".  I will play with that setting and see if anything changes.  It might take me a few weeks because I'm tied up with year-end, but I will post back when I have results.

 

Best wishes.

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