01-17-2017 11:42 AM
I have recently purchased an X1 Yoga laptop and I have noticed that the touchpad keys get blocked sometimes and stay blocked, no matter whether I close or open the laptop or whether I turn the screen 360 degrees. Usually it happens when I close the laptop, carry it somewhere and open it again to continue working. When it happens, I cannot click them, but the tapping and scrolling etc. works fine, so it is detecting the fingers. However, the keys are not travelling down at all, as if something was blocking the touchpad under it. Sometimes they stay blocked for hours, sometimes they start working again after a short time. What can be causing this problem? Is there an issue with the touchpad mechanism and I have to take the laptop to the service?
Thanks for your help!