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alexd01
Paper Tape
Posts: 2
Registered: ‎09-12-2016
Location: NL
Views: 998
Message 1 of 4

X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

My Lenovo X1 Yoga has now since a couple of days, a few times a day a blue screen:

the message on the screen revers to a non existant website:

http://windows.com/stopcode

stopcode: system_service_exception

the failure: igdkmd64.sys

What can it be?

Is it related to screen/display issues I sometimes have (screen goes black, but comes back on after a second?)

 

Product: 20FQCTO1WW

Bios: N1FET37W (1.11 )

Community SeniorMod
Community SeniorMod
Posts: 3,982
Registered: ‎01-21-2010
Location: US
Views: 982
Message 2 of 4

Re: X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

Hi alexd01 and welcome to the community,

 

Check your version of video drivers and see if these are any later.  Does the complete error say, VIDEO_TDR_FAILURE IGDKMD64_SYS?

 

Regards,

Dave


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alexd01
Paper Tape
Posts: 2
Registered: ‎09-12-2016
Location: NL
Views: 945
Message 3 of 4

Re: X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

Hi,

I did update the Intel HD Graphics Driver now (was on version 20.19.15.4380.

Not sure/way too early to see if this solves the issue.

 

And the complete error message was mentioned before, so this part was not part of it: VIDEO_TDR_FAILURE

I am working on Windows 10 in the Dutch language version can that have an effect on messages?

 

Any other things I may explicitly check?

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Community SeniorMod
Community SeniorMod
Posts: 3,982
Registered: ‎01-21-2010
Location: US
Views: 934
Message 4 of 4

Re: X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

Language might have an effect on the error.

 

Let us know whether anything is different.

 

Dave


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