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09-12-2016

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X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

2016-09-12, 23:47 PM

My Lenovo X1 Yoga has now since a couple of days, a few times a day a blue screen:

the message on the screen revers to a non existant website:

http://windows.com/stopcode

stopcode: system_service_exception

the failure: igdkmd64.sys

What can it be?

Is it related to screen/display issues I sometimes have (screen goes black, but comes back on after a second?)

 

Product: 20FQCTO1WW

Bios: N1FET37W (1.11 )

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4004 Posts

01-22-2010

US

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Re: X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

2016-09-13, 1:04 AM

Hi alexd01 and welcome to the community,

 

Check your version of video drivers and see if these are any later.  Does the complete error say, VIDEO_TDR_FAILURE IGDKMD64_SYS?

 

Regards,

Dave


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2 Posts

09-12-2016

NL

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Re: X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

2016-09-13, 17:21 PM

Hi,

I did update the Intel HD Graphics Driver now (was on version 20.19.15.4380.

Not sure/way too early to see if this solves the issue.

 

And the complete error message was mentioned before, so this part was not part of it: VIDEO_TDR_FAILURE

I am working on Windows 10 in the Dutch language version can that have an effect on messages?

 

Any other things I may explicitly check?

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Re: X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

2016-09-13, 23:22 PM

Language might have an effect on the error.

 

Let us know whether anything is different.

 

Dave


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03-22-2017

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Re: X1 Yoga with blue screen - system_service_exception - igdkmd64.sys Win10

2017-03-22, 20:09 PM

I am on occasion having the same error code and problem with my Lenovo Ideacentre AIO 700.

 

 - system_service_exception - igdkmd64.sys Win10

 

the message on the screen revers to a website:

http://windows.com/stopcode

stopcode: system_service_exception

the failure: igdkmd64.sys

 

I cannot find any reference to  fix for this "stopcode" error from Windows10

 

Could you help me please.

 

 

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