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Paper Tape
Posts: 1
Registered: ‎03-06-2019
Location: SG
Views: 194
Message 1 of 2

X1 carbon 6 freezes at lenovo logo and won't boot


I have just received a Lenovo X1 carbon 6, last month. Based on the sticker at the back of  the notebook, it shows 19/01.  It was working fine and all of a sudden, it won't boot 2 days ago.


I tried to boot to BIOS, UEFI and both hangs at the lenovo logo.  CTRL-ALT-DEL will reboot the machine but it will get stuck at the lenovo logo again.


I sent the notebook to a certified Lenovo partner for a check.  Battery was removed and the reset was pressed.  Notebook is still stuck at lenovo logo when powering up with just the power adapter.


However, when the SSD harddisk is removed, the notebook is able to boot up to BIOS.    The SSD hdd is FRU:00UP706 and the date shows 21Dec2018.   Has anyone else encountered this issue or is it just my luck? 



Social Support Agent
Social Support Agent
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 128
Message 2 of 2

Re: X1 carbon 6 freezes at lenovo logo and won't boot

Hi nanis!


Welcome to the Community Forums. 


We're reaching out to know if you have this fixed. It's possible the SSD cable or the SSD itself is defective. Issues may happen at any point of time. We advise having the SSD checked or have it replaced. 





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