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MOCHIMOCHI
Paper Tape
Posts: 4
Registered: ‎01-24-2019
Location: US
Views: 828
Message 1 of 9

X1 carbon 6th gen freezes

Hi,

    My X1 carbon 6th gen freezes randomly when there is no heavy task loaded. I bought this computer 2 month ago and just start to use it regularly. I just installed Microsoft Office on it and mainly use it for writing and internet browsing at this moment. It freezes intermittently for several seconds. I tried to reset the computer, however the problem still exists. What can I do to address this issue?

  Now it gets even worse. It freezes more often and freezes for half a minute. 

  It seems like I need to send it for repair.

best_dad
Paper Tape
Posts: 3
Registered: ‎01-25-2019
Location: US
Views: 778
Message 2 of 9

Re: X1 carbon 6th gen freezes

I have the same problem, and I've already returned one, thinking it is just a bad quality one. Today with my 2nd one (only 3 days of using),  I just experienced it again. I'll try it out a little longer... I so much want to keep this laptop, but I am worrying this is a design problem... BTW, in my case, ctrl-alt-delete still works, and I was able to reboot it to bring it back to normal. Do you have the same experience?

MOCHIMOCHI
Paper Tape
Posts: 4
Registered: ‎01-24-2019
Location: US
Views: 752
Message 3 of 9

Re: X1 carbon 6th gen freezes

When my X1C 6th freezes, nothing works. The trackpad, keyboard and screen all freeze. I am sending it out on Monday. Do you know how long it will take?

best_dad
Paper Tape
Posts: 3
Registered: ‎01-25-2019
Location: US
Views: 748
Message 4 of 9

Re: X1 carbon 6th gen freezes

I have no idea how long it will take. Hope you'll get it back very soon.

 

So it sounds like our symptoms are still different. In my case, my mouse/touchpad both can still move the cursor around, but upon clicking nothing happens. The keyboard also doesn't respond. The whole computer freezes, except to alt-ctrl-delete, which brings out the Task Manager menu, which then responds to my mouse and I can gracefully reboot it. After rebooting everything looks normal...

 

Your symptom sounds like a complete freeze... Hope you'll get a good result back. I just love everything else about this laptop.

 

MOCHIMOCHI
Paper Tape
Posts: 4
Registered: ‎01-24-2019
Location: US
Views: 706
Message 5 of 9

Re: X1 carbon 6th gen freezes

I just got my computer back from the depot repair. It takes 3 days in total, much quicker than I expected. The computer works good so far. Besides it is cooler than it was. 

best_dad
Paper Tape
Posts: 3
Registered: ‎01-25-2019
Location: US
Views: 704
Message 6 of 9

Re: X1 carbon 6th gen freezes

Great to know. Thanks for keeping us posted. Did they say what they repaired? (Since the symptom happens randomly and is not easily reproduceable, I wonder how they repair.)

 

On my side, so far no re-occurrence of my freeze.

MOCHIMOCHI
Paper Tape
Posts: 4
Registered: ‎01-24-2019
Location: US
Views: 686
Message 7 of 9

Re: X1 carbon 6th gen freezes

They did not say what is repaired. All I know is the machine was opened, since the screws were kind of loose when I received the return. I assume it is something related to the cooling. The machine got hot very easily previously. Right now it is much better (only slightly warm when I am just doing text work. 

Stu_G
Paper Tape
Posts: 2
Registered: ‎06-27-2018
Location: AU
Views: 384
Message 8 of 9

Re: X1 carbon 6th gen freezes

My  X1 carbon 6th gen freezes, specifically the Trackpad freezes up, while the keyboard is still "alive".

 

This is the 2nd motherboard replaced.

1st Motherboard died with no charging/ intermittent charging, then died.

2nd Motherboard  replaced as the system was stuck/throttled down to 400mhz, instead of the 1.8ghz+ cpu speed.

 

No sooner that the onsite technician had left than the firts of two "trackpad freezes" occurred.

 

Imediately SMS'ed just departed technician.

 

This laptop is just on 1 year old , but with all the issues i've probably had barely 5 good months of use - the rest in frustration.

 

 

 

 

newuxi
Fanfold Paper
Posts: 6
Registered: ‎01-04-2016
Location: US
Views: 349
Message 9 of 9

Re: X1 carbon 6th gen freezes

OMG,I have the same problem these days. The laptop became very hot and freezes.
Looks like I need to return it and get fixed.

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