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2 Posts

09-13-2015

Ottawa

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  • Posts: 2
  • Registered: ‎09-13-2015
  • Location: Ottawa
  • Views: 9
  • Message 1 of 1

X1 carbon type 20A7 Fingerprint not recognized

2015-09-13, 20:23 PM

Hello,

 

I'm finding a lot of difficulties in fixing my fingerprint sensor. The day I got my X1 carbon type 20A7 from the support center and the person who reinstalled all my softwares failed to install properly. I am unable to uninstall/install or run the Fingerprint manager pro, the driver is not recognizing my laptop. The following steps were attempted but with no success:

1. Activated through Bios
2. Further installments at the online support center

3. Updated the device manager
4. Attempted the Sign in option (PIN)

5. I restored my sytem as well

Please advise,

Mahmoud

 

Mod Comment: Edited subject to include model.

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