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7 Posts

06-11-2015

austria

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X1 display looks like broken

2015-06-11, 19:47 PM

hello,

 

we currently have three X1 carbon at our company. two got the same problem today: the screen looks like its broken, see images.

do you have any idea whats going on there? its a little bit strange that both have the exact same issue on the same day (but different models). could there be an automatic update be broken?

 

thx stefan

 

Link to image 1

 

Link to image 2

 

Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

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12313 Posts

01-02-2010

United States of America

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Re: X1 display looks like broken

2015-06-11, 21:52 PM
They look to be physically broken, as if the screens were twisted while the lid was being raised

Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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7 Posts

06-11-2015

austria

14 Signins

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  • Posts: 7
  • Registered: ‎06-11-2015
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Re: X1 display looks like broken

2015-06-11, 21:58 PM
Hello,
Thanks for your reply.
I know, they look broken, but they had no physical stress.
One was shutdown in the evening, opened in the morning and that appeared, the other one just during usage.
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12313 Posts

01-02-2010

United States of America

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  • Message 4 of 8

Re: X1 display looks like broken

2015-06-12, 0:13 AM

I have never seen anything similar.  Maybe someone else has an opinion.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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7 Posts

06-11-2015

austria

14 Signins

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  • Posts: 7
  • Registered: ‎06-11-2015
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  • Message 5 of 8

Re: X1 display looks like broken

2015-06-12, 12:14 PM

Hello, I just brought one of them to our Lenovo Service Partner, they will check/repair it and then we will know the cause.

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2 Posts

07-27-2015

Poland

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Re: X1 display looks like broken

2015-07-27, 12:43 PM

Hello Lto,  have you got any answer form your Lenovo Service Partner? 

 

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7 Posts

06-11-2015

austria

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  • Message 7 of 8

Re: X1 display looks like broken

2015-07-28, 8:32 AM

Hello,

 

sorry for my late reply...

I was at the service partner, display was replaced without any problems.

it's no software/driver issue, just the hardware.

 

two displays broken at the time - funny coincidence...

 

best regards, Stefan

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2 Posts

07-27-2015

Poland

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  • Message 8 of 8

Re: X1 display looks like broken

2015-07-28, 9:36 AM

Hi, 

Thank you for your reply.

And it was replaced under guarantee?

 

 

Thank you , 

 

 

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