Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

34 Posts

09-29-2011

Switzerland

41 Signins

286 Page Views

  • Posts: 34
  • Registered: ‎09-29-2011
  • Location: Switzerland
  • Views: 286
  • Message 1 of 9

X1- keys not working

2011-12-08, 12:33 PM

Hello, I am having trouble with my X1 keyboard, after startup, some keys will not work from a period from one to three minutes, these include "backspace". "enter", "fn", and sometimes even the trackpoint's mouse keys won't work for a while. It can also occur at random moments while using the keyboard. It can be very frustrating while typing. I think it might be a software issue as the laptop sometime freezes when I try to close a process, and I have to close it manually via the task manager. Usually, when that happens, the same keyboard keys stop working. Has anybody else ever had this problem?

Reply
Options

32 Posts

12-01-2009

United States of America

84 Signins

377 Page Views

  • Posts: 32
  • Registered: ‎12-01-2009
  • Location: United States of America
  • Views: 377
  • Message 2 of 9

Re: X1- keys not working

2011-12-09, 20:59 PM

I have an X1 and do not have this problem, but I'll try to help.

 

What are your specs?  Have you scanned for viruses, spyware, malware, etc.?  Most software problem are due to a lack of security on the users part.  Just out of curiosity what Anti-Virus are you using?

Reply
Options

34 Posts

09-29-2011

Switzerland

41 Signins

286 Page Views

  • Posts: 34
  • Registered: ‎09-29-2011
  • Location: Switzerland
  • Views: 286
  • Message 3 of 9

Re: X1- keys not working

2011-12-10, 17:05 PM

I have the core i5, 320 GB HDD X1. I've had it for a while now, so it is weird that this issue has only appeared now. I tried scanning the laptop but it didn't find anything. My antivirus is Microsoft Security essentials.

Reply
Options

9644 Posts

12-27-2009

Canada

3313 Signins

95283 Page Views

  • Posts: 9644
  • Registered: ‎12-27-2009
  • Location: Canada
  • Views: 95283
  • Message 4 of 9

Re: X1- keys not working

2011-12-10, 18:35 PM
Can you try a bootable Ubuntu disc to see if it persists there?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
Reply
Options

1 Posts

12-18-2011

los angeles

1 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎12-18-2011
  • Location: los angeles
  • Views: 9
  • Message 5 of 9

Re: X1- keys not working

2011-12-18, 6:00 AM

i just bought a new x1 and thought I'd tak it on an overseas trip. unfortunately, Iam having a nightmare with the keyboard intermittently not freezing. basically inermittently some random keys wont type. here is a sample of typing in abc. it randomly won't register certain keyboad strokes. as a result, it's a nightmare to use. It's as the two week return so iam screwed. i dont want a refurb.

 

abcdefghijklmnopqstuvxyz

 

abcdefghijklnopqrstuvwxyz

abcdefghijklnopqstuvxy

 

sucks..!

Reply
Options

21115 Posts

12-20-2008

Australia, Melbourne

20622 Signins

444194 Page Views

  • Posts: 21115
  • Registered: ‎12-20-2008
  • Location: Australia, Melbourne
  • Views: 444194
  • Message 6 of 9

Re: X1- keys not working

2011-12-18, 10:25 AM
have you tried to update the BIO firmware? Also, what sort of background processes are running?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Reply
Options

34 Posts

09-29-2011

Switzerland

41 Signins

286 Page Views

  • Posts: 34
  • Registered: ‎09-29-2011
  • Location: Switzerland
  • Views: 286
  • Message 7 of 9

Re: X1- keys not working

2011-12-23, 22:18 PM

My problem seemed to be hardware-based, as it had the same problem in the bios, and in a new windows 8 developer preview install I performed, so I took the keyboard out and cleaned the inside of the laptop as well as the keyboard's connectors. It works fine now, I just hope it keeps working.

Reply
Options

1 Posts

12-25-2011

kansas

1 Signins

11 Page Views

  • Posts: 1
  • Registered: ‎12-25-2011
  • Location: kansas
  • Views: 11
  • Message 8 of 9

Re: X1- keys not working

2011-12-25, 6:23 AM

We ordered 100 of these laptops for our students and when this problem started, we initially thought it was a keyboard going bad, The real problem is a simple one, the connector for the ribbon to the keyboard does not stay attached. Remove the keyboard and you will see the problem. We had become very good at reconnecting, until the same keyboard kept coming back for the same problem. We contacted Lenovo and they have sent us tape to attach the ribbon.

Reply
Options

1 Posts

01-19-2017

United States of America

2 Signins

8 Page Views

  • Posts: 1
  • Registered: ‎01-19-2017
  • Location: United States of America
  • Views: 8
  • Message 9 of 9

Re: X1- keys not working

2017-01-19, 16:35 PM

Hi,

 

You may want to look at the FN buttons to be sure it is not disabled on one of the Function keys.

My issue was slightly different. The X1's keyboard I was working on was working in the BiOS but not in the OS. It did not matter if I was using an external keyboard or not. No functionality at all on the Windows GUI.

I used the Ease of Access keyboard to sign in and tried a Windows update and there was a missing Synaptics driver missing. 

It wouldn't download automatically via Windows update manager so I had to navigate to the site and install manually. For good measure, I also ran the Lenovo TVSU as well. So far everything seems to be working as it should since.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms