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3 Posts

09-30-2019

Canada

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X1 yoga gen 4 touchscreen stoped working

2019-10-09, 4:14 AM

I bought this laptop one month ago, but my touchscreen doesn't work for no reason, the Wacom device can not be detected, I tried to reinstall the driver it says no supported device detected. Does anyone know what should I do, if I need to send this laptop back for repair how long it will take?

 

* I downloaded the Wacom device driver says:

   a supported tablet was not found on the system

 

DOES ANYONE CAN HELP ME PLEASE!!! I have a presentation at the end of this month, and I need it.

 

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142 Posts

05-22-2019

China

196 Signins

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Re: X1 yoga gen 4 touchscreen stoped working

2019-10-09, 8:58 AM

Hello,

1.  Please remove Wacom driver at device manger->Hunman interface device-Wacom device .

2. Download and install latest driver .

URL :https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-yoga-4th-gen-type-20qf-20qg/downloads/driver-list/component?name=Mouse,%20Pen%20and%20Keyboard

Reference picture as below:

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3 Posts

09-30-2019

Canada

13 Signins

110 Page Views

  • Posts: 3
  • Registered: ‎09-30-2019
  • Location: Canada
  • Views: 110
  • Message 3 of 4

Re: X1 yoga gen 4 touchscreen stoped working

2019-10-09, 13:36 PM

Thanks for the reply, but I don't have Wacom in the device manager. I get same result after I installed the driver

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142 Posts

05-22-2019

China

196 Signins

2044 Page Views

  • Posts: 142
  • Registered: ‎05-22-2019
  • Location: China
  • Views: 2044
  • Message 4 of 4

Re: X1 yoga gen 4 touchscreen stoped working

2019-10-10, 1:07 AM

HI ,

1, Press WIN+R-> using command "shutdown -p  " to full shutdown PC . -> Power on PC again -> Try to reinstall Wacom driver .

If still canot fix this issue . Please  take you PC to Lenovo service have a check. Looks like the HW not be detect . 

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