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zhoudl0605
Blue Screen Again
Posts: 2
Registered: ‎09-30-2019
Location: CA
Views: 239
Message 1 of 4

X1 yoga gen 4 touchscreen stoped working

I bought this laptop one month ago, but my touchscreen doesn't work for no reason, the Wacom device can not be detected, I tried to reinstall the driver it says no supported device detected. Does anyone know what should I do, if I need to send this laptop back for repair how long it will take?

 

* I downloaded the Wacom device driver says:

   a supported tablet was not found on the system

 

DOES ANYONE CAN HELP ME PLEASE!!! I have a presentation at the end of this month, and I need it.

 

Lenovo Employee Vmax100K
Lenovo Employee
Posts: 126
Registered: ‎05-22-2019
Location: CN
Views: 178
Message 2 of 4

Re: X1 yoga gen 4 touchscreen stoped working

Hello,

1.  Please remove Wacom driver at device manger->Hunman interface device-Wacom device .

2. Download and install latest driver .

URL :https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-...

Reference picture as below:

屏幕截图(1).png

zhoudl0605
Blue Screen Again
Posts: 2
Registered: ‎09-30-2019
Location: CA
Views: 164
Message 3 of 4

Re: X1 yoga gen 4 touchscreen stoped working

Thanks for the reply, but I don't have Wacom in the device manager. I get same result after I installed the driverAnnotation 2019-10-09 103353.png

Lenovo Employee Vmax100K
Lenovo Employee
Posts: 126
Registered: ‎05-22-2019
Location: CN
Views: 109
Message 4 of 4

Re: X1 yoga gen 4 touchscreen stoped working

HI ,

1, Press WIN+R-> using command "shutdown -p  " to full shutdown PC . -> Power on PC again -> Try to reinstall Wacom driver .

If still canot fix this issue . Please  take you PC to Lenovo service have a check. Looks like the HW not be detect . 

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