03-22-2017 05:55 PM
I have a Thinkpad X1 yoga purchased in September 2016. It has been great, until about two months ago. It started showing an internal hardware/SSD error when booting up. I reported this to Lenovo and since it is still under warranty, they sent me a new SSD and told me to replace the part. I have a few questions that I've sent to Lenovo but have been unable to get answered:
I'm assuming that my data, files and programs will be gone if I replace the SSD. I was able to back up my files...but will I have to repurchase windows 10 or can Lenovo send me that as well?
I was able to take the back off of the laptop but was unable to get the screw for the ssd off. Any tips?
I really would rather have someone with experience do this, so any information would be helpful. Additionally, I'm getting close to the 30 day mark where I need to send the old part back so that I'm not charged. Is it possible to get this extended while trying to figure this out?
03-23-2017 08:08 PM
Typically, the SSD Lenovo sends you should have Windows installed. If not, you won't have to reinstall it since the product key is software-embedded.
Here's service training videos on how to repair your unit: http://lenovolearning.bhivesoft.com/bhive/t/1004/course_launch_frame.jsp?id=9293
Click on FRU videos, then M.2 SSD. After you remove the screw, you should be able to remove it by pulling it lightly. Maybe you have the wrong screwdriver (it uses a philips head screw)
As for extending the return period, I recommend contacting Lenovo support for that.
Let me know if you have any questions or get stuck along the way
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