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8095 Posts

11-19-2007

US

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  • Message 51 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-06, 15:19 PM

All,

 

We are still working on this, but our techs here have been able to resolve the issue by resetting BIOS defaults.

 

I know that you all have tried, but let me ask that you update to BIOS 1.20, and then load BIOS defaults after you update and see if functionality is restored.

 

If it is not, I need a volunteer that would be willing to send in their system.  It may really help us to have one that is not behaving as we expect in order to understand the difference.

 

TinyTunerz,  

 

I appreciate it if you can share your case numbers by PM so I can try to recover the WWAN card and planar from your system.   (by the way, glad it is now working for you!)

 

Thanks!

 

Mark

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5 Posts

03-28-2010

FRANCE

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Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-06, 19:36 PM

Hi all,

 

I trying Mark_Lenovo's suggestion to load the 1.20a BIOS and defaults.

 

I'm sorry it is not making a difference !  The problem is not resolved !

 

The card always not working.

Device always listed : Qualcomm Gobi 2000 HS-USB QDLoader 9204 in COM 3

Access connection : no device fond

No mobile broadband device is found !

 

Thanks.

Goldenbridge
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7 Posts

03-24-2010

Finland

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  • Message 53 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-06, 19:40 PM

Hi,

 

I tried upgrading from 1.10a to 1.20a, since I had nothing to lose as the wwan modem always connects me to the network with GPRS speed. After the upgrade I reset the BIOS to defaults and booted to windows. Wwan card is working, but I still got only GPRS connection instead of HSDPA. This means the connection speed is way too low for any reasonable use.

 

Otherwise I'd call the operator, but the HSDPA full speed connections work fine via my phone that has exactly the same SIM card as the wwan modem in the computer.

 

Btw. is there any way to upgrade the firmware in gobi 2000 or get some more detailed output from it like console or so?

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10 Posts

03-13-2010

Germany

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  • Message 54 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-06, 20:42 PM

Hi,

 

I have reset the BIOS to it's defaults as suggested by Mark_Lenovo. This didn't revolve the issue.

 

@Juho: The problem you're experiencing seems to be different from the one reported in this thread. Please post this to a separate thread. Otherwise we're mixing up the problems here.

 

Rotorhead

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7 Posts

03-24-2010

Finland

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  • Message 55 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-06, 21:01 PM

 


wrote:

Hi,

 

I have reset the BIOS to it's defaults as suggested by Mark_Lenovo. This didn't revolve the issue.

 

@Juho: The problem you're experiencing seems to be different from the one reported in this thread. Please post this to a separate thread. Otherwise we're mixing up the problems here.

 

Rotorhead



 

 

Duly noted, however I'd like to summarize what worked and didn't work with my x100e.

 

BIOS upgrade from 1.10a => 1.11 result: computer didn't find the whole card. Rolling back to version 1.10a was possible.

 

BIOS upgrade from 1.10a => 1.20a result: WWAN card found after the upgrade and BIOS reset. Seems to work. UPDATE: after two boots the gobi driver is lost from the device manager => WWAN connection doesn't work. Loading BIOS defaults didn't help.

 

TYPE 2876 - 27G S/N LR - xxxxx 10/02 (from the bottom of the computer)

 

Connection speed problem solved by removing access connections.

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32 Posts

03-21-2010

italy

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  • Message 56 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-07, 6:00 AM

Hello everybody.

I'm looking to the forum everyday but nobody found a solution.

Upgrade the bios from 1.10a to 1.20a result in another issue about incorrect system recognition and then is it impossible to downgrade to other bios version pre 1.20a.

I think there are a problem with to reset bios configuration. This is a software reset and we need an hardware reset (erase nvram).

In my case I've removed the wwan card from inside the notebook but nothing appends after reinstalled the hardware (PS: the screw that block the card is missing in my system. Bad assembly!).

My machine is an 287627G and now I sheep it back to a Lenovo Support Center and this is the third week that I cannot work.

Regards.

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5 Posts

03-28-2010

FRANCE

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Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-07, 19:40 PM

Hi Mark_Lenovo,

 

I confirm, after reset BIOS, no device found in Access connection.

 

TYPE 2876-27G
S/N : LR-xxxxx
ID 287627G

 

Are you a process to downgrade the BIOS 1.20A to 1.10A ?

The process does not recognize this system. The utility process has not completed !

 

Thanks and regards

 

 

Moderator Note; s/n edited for members own protection

 

Goldenbridge
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4 Posts

03-30-2010

Norway

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  • Message 58 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-07, 19:50 PM

 


wrote:

Hi Mark_Lenovo,

 

I confirm, after reset BIOS, no device found in Access connection.

 

TYPE 2876-27G
S/N : LR-xxxxx
ID 287627G

 

Are you a process to downgrade the BIOS 1.20A to 1.10A ?

The process does not recognize this system. The utility process has not completed !

 

Thanks and regards

 

 

Moderator Note; s/n edited for members own protection

 


 

I can confirm that this is exactly true for me too.

 

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8 Posts

04-05-2010

Poland

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  • Message 59 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-09, 9:15 AM

I had the some problem. After reinstalling OS (i changed to Win7 x64) WWAN works with BIOS1.20A. Just use newest drivers and ThinkAccessCentect and PowerManagement software.

Now i have problem with GPS, it dosent work.

Anyway x100e support for Gobi 2000 is not perfect, i spent 1 week just to connect to GSM provider.

Regards

M

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32 Posts

03-21-2010

italy

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  • Message 60 of 87

Re: X100e BIOS Problems with WWAN Device Gobi 2000

2010-04-10, 16:56 PM

Hi.

It's a month now.  Last notice is that the software from vodafone mobile is missing form my machines. It's strange that i don't know the pin and the puk of sim installed in my notebook! Too bad!

How many probles has this relesed notebook?

The support and the help desk are wonderfull, but this product is poor for my experience with lenovo and ibm thinkpad!

How many time I spent for trusted thinkpad and lenovo mark?It's unacceptable bor a business class notebook.

Bye

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