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Paper Tape
Posts: 3
Registered: ‎04-25-2011
Message 1 of 4 (551 Views)

X120e Mouse / Trackpad configuration error



I`ve just purchased an X120e and am really enjoying it, except for one annoying bug:


I want to disable the trackpad's "tap to click" feature as my clumsy finger often end up activating it when I don't mean too. To me, this should be a simple configuration change in the trackpad's configuration, however when I choose Control Panel - Hardware and Sound - Mouse or Lenovo Device Experience - Mouse Settings, I get the message:

Unable to connect to the Synaptics Pointing Device Driver.

If you have installed another PS/2 Pointing Device Driver please uninstall the Synaptics driver by clicking on the Yes button. You then need to reinstall your pointing device driver for your external device again.

Do you want to uninstall the Synaptics driver now?


The standard Windows mouse configuration screen then appears and I am unable to access the Synaptics trackpad settings in order to disable the tap to click option.


Needless to say, I haven't installed any external mouse drivers.


Does anyone have any suggestions or solutions?








Posts: 529
Registered: ‎03-20-2011
Location: CA
Message 2 of 4 (516 Views)

Re: X120e Mouse / Trackpad configuration error

I had that error "unable to connect" once after I downloaded a bunch of updates from the Lenovo updater.


I just re-downloaded and re-installed the trackpoint driver manually from the site, installed it again and it's been fine since.



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Lenovo Staff
Posts: 3,850
Registered: ‎10-29-2009
Location: NC
Message 3 of 4 (511 Views)

Re: X120e Mouse / Trackpad configuration error

I had the same problem when I unboxed my X120e.  I uninstalled the UltraNav driver, rebooted, ran ThinkVantage System Update, and chose to install the Synaptics UltraNav driver that it suggested.  This solved the problem for me and now I can get to that missing page in the Mouse control panel.  Sorry for the trouble!

Paper Tape
Posts: 3
Registered: ‎04-25-2011
Message 4 of 4 (478 Views)

Re: X120e Mouse / Trackpad configuration error

Thanks - that worked. I uninstalled the UltraNav driver from device manager, choosing the option to delete the files. When I reboot Windows automatically reinstalled the driver and now I can access the configuration screen.


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