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Posts: 23
Registered: ‎04-16-2008
Location: UK
Message 1 of 3 (317 Views)

X121e No access to User Guide

I got an X121e a few days ago. I3, 4GB, Win 7 Pro, 64bit. 


It installed about 25 automatic Windows Updates a day or so ago, mostly security related as far as I can see. I just noticed a slight glitch which is that if I try to access the User Guide via the start button it tells me "Lenovo User Guide can not run on this platform". This was working OK before the updates. 


I know I can access the guide on the Support site, but I am slightly concerned in case anything more serious could be lurking. And anyway it should be working.


Anyone else noticed this or got any advice as to how to correct it?



Former Employee
Posts: 2,437
Registered: ‎04-10-2011
Location: Malaysia
Message 2 of 3 (282 Views)

Re: X121e No access to User Guide

hey nickok,

this is the first time i have heard of this issue. I believe that it should not cause any issue.

though i would recommend heading to and cross-check the download page and see if there is any software that might need to be updated.

another thing you could do and hopefully a restore point was made prior to this occurring, is to go back to that restore point and instead of doing an auto update.. do it manually and after each update; access the user guide until it can't be access anymore.

the last update should be the one causing the problem. once you have that, do tell us what it is.

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Punch Card
Posts: 23
Registered: ‎04-16-2008
Location: UK
Message 3 of 3 (240 Views)

Re: X121e No access to User Guide

Serge, thanks for your reply and suggestions. 


I didn't get to try your suggestions yet but the problem seems to have gone away.  At first it was intermittent - one day it would be ok, the next day not ok, but I couldn't detect any pattern to it. I've no idea what was going on, but It if I never get  any problems bigger than that I will be a happy user.


Actually I am a happy user, I really like this machine. 


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