X130E touchpad/track pad issue

[nik263]

Hi! I'm posting on behalf of a customer.

MTM 0627-A72, for this machine, the mother board was replaced, after which machine worked ok, and one day the touch pad stopped working, when machine is restarted, the touch pad works, the moment trackpad is used, it stops responding.

I have checked with ultra nav, the touch pad and track pad are both enabled.

same problem bein faced when in win xp and win7

i have suggested user for bios update.

any other suggestion?

Regards,

Nik

[Justin_1120]

Hello nik263,

Can you try this first, un-install current drivers, restart your computer and let windows install the drivers automatically. If it doesn't work, boot your computer for safe mode then check if the issue persists.

[Serge_9972]

Good Morning,

The PalmCheck feature enables the ThinkPad(R) UltraNav(R) Driver to check users’ input behaviors to prevent unintentional input from the touch pad. When one of the following input behaviors is detected, the ThinkPad UltraNav Driver will define the touch pad input as unintentional and disable the touch pad. After the detected input behavior finishes, the touch pad might still be disabled for about one second. Then, the touch pad will resume operation.

• When the user touches a large area on the touch pad, the ThinkPad UltraNav Driver defines this touch behavior as the palm contact and disables the touch pad.
• When the user uses the keyboard and the touch pad at the same time, the ThinkPad UltraNav Driver disables the touch pad.
• When the user uses the TrackPoint and the touch pad at the same time, the ThinkPad UltraNav Driver disables the pointing and gesturing functions of the touch pad.

Update to ThinkPad UltraNav Driver 15.2.19.0 and later versions.

This was found at the following link: http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?DocID=HT062696

[LANOgre]

Nik,

Does the touchpad work at logon, but as the desktop loads, does it stop working?

[nik263]

Thanks for the responce.

Lemme have a check with customer's machine with the latest ultranav,

will update shortly

Regards,

Nik

[nik263]

nop, no luck after installing ultra nav from that link.

[nik263]

HI

its the same on safemode as well,

already done removing and reinstalling drivers/os resinsallation.... and stil not having aly luck here.

[shahnmn]

Hi, All...

twodays ago i bought X130e & even i am facing the same issue of touch pad not responding....

when machine is restarted, the touch pad works, the moment trackpad is used, it stops responding.

I have checked with ultra nav, the touch pad and track pad are both enabled.

i have already reported this issue to Lenovo support team, awaiting their response 

Meanwhile if anyone knows how to resolve this issuse , please let me know 

Thanks 

Naman Shah

[cedwards]

the touchpad works at logon, but as the desktop loads, it stops working. How do I fix this?

[KingBear]

Remove the Lenovo drivers.  They are evil...  The native WIndows 7 drivers will allow the user to use both devices as desired, the ultranav drivers will disable the touchpad the second you even think about using the trackpad. 

Better still would be if Lenovo would retire the trackpad and design a good touchpad.  Right now, they both are horrible and are the only thing I hate about the X130e units.  Well...  that's not entirely true... the keyboard looks like it came off of a toy.  Lenovo should check out the keyboard and touchpad on the HP 3115m.  The X130e has the ruggedness I need in a K-12 environment, but the input devices leave much to be desired.