01-04-2018 10:14 PM
Need some help here. I reformatted (complete reformat with no personal preferences saved) of Windows 10 because of several glitches that were annoying. I was smart to backup all my documents to an external hard drive that was encrypted with BitLocker. But once the reformat was complete, the drive is no longer detected. I can see the drive in Disk Management but it won't pop up in explorer and BitLocker does not prompt me when I plug in. Help! My two drives have all my backups and backups of backups!!!
I've tried to update all the software/firmware/drivers but to no avail.
I'm still under warranty but this is a software issue only I'm certain of it.
01-05-2018 08:01 AM - edited 01-05-2018 08:06 AM
Hi there, I once had a similar issue with detection and decryption of an external BitLocker drive.
After lack of success and not wanting to spend too much time on it, I instead tried to connect the drive to another computer -- and that worked like a charm, just had to enter the password. So I used a friend's computer to transfer over the files, then reformatted the external drive, and then transfer the files back.
On the reformatting, if you encrypt the drive on your friend's machine, make sure you don't select back up of the Recovery Key to a Microsoft account, as that will go to your friend's account. Or if you trust that person, then you can them send you the key from their account at https://account.microsoft.com/devices/recoverykey
01-05-2018 09:25 AM
Thanks for the response... But pardon the language of **bleep**??? The solution is to get another computer? Serious ball dropping if that is the case.
Hopefully someone has come up with a solution.